I've got to the stage where my normal jeans,even with the hair band extension, are just too uncomfortable so after scouring the internet for over the bump jeans, I plumped for Mamas and Papas.
After waiting for over 2 weeks and a second call to their so called 'Customer Services', I've just been told that although the web site and their information states otherwise, the jeans are actually out of stock until December. It was only with me contacting them and asking what they can do about pushing through the order that this came to light. They'd already taken my money of course!
My main gripe is that the right hand doesn't know what the left hand is doing and the girl I spoke to managed to turn my complaint around and made me feel like it was my fault that their system doesn't work! At the end of the day it a pair of jeans, no big deal, but what if I'd ordered my entire nursery/pram/other baby bumph with them?
Then on ringing them (after being on hold for 45 minutes I'll add-why not?!!) they said 'Oh, it says on the system we are waiting for the dispatch driver to pick it up, oh actually, no, its not available now until 4 months after the baby arrives?!' You wouldn't be best pleased would you?
I think for a company that prides itself on providing the service they do, this was a shocker... My first -and only now! - experience was really poor,the customer service was appauling and if I was you I'd think twice about using Mamas and Papas at all. I told the girl on the phone that I wouldn't be shopping with them in the future after this experience and she said she was going to offer me a good will gesture of a gift card but seeing as I wasn't going to shop with them from now on that she didn't think she would after all! So much for the customer always being right!
With all the other companies offering the same service out there trying their hardest for us to spend our hard earned cash with them, I'll be heading off elsewhere.
You're kids will be at school before they get their moses basket!
Sorry for the rant but thought you should be warned!
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Mamas and Papas warning!
34 replies
CarosBean · 09/09/2011 13:00
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