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Refunds on products causing irritation

(4 Posts)
AmeliaGrey Sun 10-Jul-11 21:25:46

Has anyone returned products for a refund or exchange?

Bought Bobbi brown eye shadow today and within minutes my eye lids were itching. I have some very slight eczema at times but my current make up- Dior- is no problem at all.
This is the 2nd time this has happened. A couple of years back the same thing happened- different type of eye shadow- still BB. I sold the others on Ebay but quite honestly, buying from John Lewis, I'd like to ask for a refund.

OpusProSerenus Sun 10-Jul-11 21:28:59

They might do it as a goodwill gesture, they're often very good like that but I don't think you have any legal rights to refund or exchange as the product is not faulty per se.

No harm in asking!

AmeliaGrey Sun 10-Jul-11 21:32:12

I'd be happy to have another product such as their concealer which I use and love. It's disappointing.

hellymelly Sun 10-Jul-11 21:38:09

I have taken beauty products back (to John Lewis too) and I've had refunds or exchanges. Take it back,they will sort it out.

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