Advanced search

Whether you’re a beauty novice or a confirmed fashionista, this topic is for consulting Mumsnetters on all things style-related. Plus, check out our Swears By page for the inside track on the next Mumsnet must-have.

Refunds on products causing irritation

(4 Posts)
AmeliaGrey Sun 10-Jul-11 21:25:46

Has anyone returned products for a refund or exchange?

Bought Bobbi brown eye shadow today and within minutes my eye lids were itching. I have some very slight eczema at times but my current make up- Dior- is no problem at all.
This is the 2nd time this has happened. A couple of years back the same thing happened- different type of eye shadow- still BB. I sold the others on Ebay but quite honestly, buying from John Lewis, I'd like to ask for a refund.

OpusProSerenus Sun 10-Jul-11 21:28:59

They might do it as a goodwill gesture, they're often very good like that but I don't think you have any legal rights to refund or exchange as the product is not faulty per se.

No harm in asking!

AmeliaGrey Sun 10-Jul-11 21:32:12

I'd be happy to have another product such as their concealer which I use and love. It's disappointing.

hellymelly Sun 10-Jul-11 21:38:09

I have taken beauty products back (to John Lewis too) and I've had refunds or exchanges. Take it back,they will sort it out.

Join the discussion

Registering is free, easy, and means you can join in the discussion, watch threads, get discounts, win prizes and lots more.

Register now »

Already registered? Log in with: