I bought the much raved about Chevron down coat in late October 2010 and the lining is now coming undone. I haven't worn everyday and the coat is otherwise in excellent condition.
As the coat is now sold out in my size and colour, I want to return for a refund. Do you think they will do this, or will they say have had it too long? I never buy from Lands End - this is my only purchase.
I've found them completely brilliant at dealing with any sort of complaint or problem, I mainly buy from the US site as I buy the childrenswear,but the UK site has been helpful too.I'm sure they'll refund you or exchange it.Possibly they could get one in from the US? Check to see if they have it available there (landsend.com)
I tried to get a replacement chevron for my broken zipped one pre-Xmas. They said they had some on order from the US the week just before Xmas and were expecting a new batch in very soon. Zip was mended by DH