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My mum has brought me some knickers from m and s which are still in the packet but they are the wrong size and will be too big (not sure if my mums trying to tell me something)grrrrrr. Haven't opened the packet or anything but guessing they wont let me exchange them
The only exclusions to M&S refunds are toiletries and the like (in case they've been tampered with) and bra accessories as Ruddynorah says. As long as they are in a 're-saleable' condition you should be fine. But if you don't have a receipt you'll only get the current selling price on a credit voucher. Hope they've not gone in the sale