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Has anyone tried returning underwear to m and s?

(12 Posts)
NotInTheMood Mon 03-Jan-11 23:36:14

My mum has brought me some knickers from m and s which are still in the packet but they are the wrong size and will be too big (not sure if my mums trying to tell me something)grrrrrr. Haven't opened the packet or anything but guessing they wont let me exchange them sad

elphabadefiesgravity Mon 03-Jan-11 23:38:42

Underwear is usually excluded from the returns policyfor hygeine reasons.

NotInTheMood Mon 03-Jan-11 23:47:30

Yes i knew it really was just hoping that if they were in a packet it might be possible as it hasn't been opened. Ah well they can be my bridget Jones pants!

Sierra19 Tue 04-Jan-11 00:07:11

I swapped some for a different size before Xmas, no problems.

dexter73 Tue 04-Jan-11 08:56:44

I have returned and swapped pants from M&S before with no problems.

RoadCraftGuru Tue 04-Jan-11 08:57:45

Shouldn't be a problem if packet is unopened.

dexter73 Tue 04-Jan-11 08:58:31

Just looked at their returns policy and underwear isn't excluded, only bra accessories (whatever they are!).

NotInTheMood Tue 04-Jan-11 11:58:29

Oh thats brilliant thankyou very much

ruddynorah Tue 04-Jan-11 12:02:16

Yes it is fine. Bra accessories is the polite version of tit tape and similar.

worththewait Tue 04-Jan-11 13:15:11

hi may give you a exchange note

HighlandTea Tue 04-Jan-11 19:20:59

I returned a bra and pants set to m&s a few months ago, expected to be told I could only return bra but they said no problem and gave me my money back

doughnutty Tue 04-Jan-11 19:29:15

The only exclusions to M&S refunds are toiletries and the like (in case they've been tampered with) and bra accessories as Ruddynorah says.
As long as they are in a 're-saleable' condition you should be fine. But if you don't have a receipt you'll only get the current selling price on a credit voucher.
Hope they've not gone in the sale smile

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