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NOW CLOSED Take a look at E.ON's new energy tariff quote & comparison tool and give your feedback to be in with a chance of winning a £500 John Lewis voucher

(169 Posts)
TheOtherHelenMumsnet (MNHQ) Mon 22-Oct-12 11:20:54

E.ON are trying to make it easier for customers shopping around for a new energy tariff by reducing the number of tariffs it offers to no more than five for customers to choose from. The new tariffs are designed to be simpler and easier to compare with E.ON's new online tool.

Here's what E.ON says about it: "We know that choosing the right energy tariff can be daunting, so we've simplified our tariffs and launched a new online tool to help make choosing our best deal quick and easy to do in just a couple of minutes."

E.ON would like you to visit their page on MN for more info on the tool, follow the link to enter your details and see what deals you're offered. They'd then like you to come back to this thread to give your feedback on the following:

~ how you found the comparison tool to use
~ what the deals on offer were like e.g. how much you would paying and what rewards you could get

Everyone who visits the tool and then adds their feedback here will be entered into a prize draw to win a £500 John Lewis voucher.

Thanks and good luck with the prize draw

glitch Mon 22-Oct-12 18:20:25

The tool was quite simple to use although it took me a while to work out what the image of the plug was. It was all quite easy to do though.
All of the offers are more than I am paying now and it didn't offer any additional rewards. I do shop around though to make sure I have the best deal I can so I would have been a bit surprised if it told me it could save me much.

gelo Mon 22-Oct-12 18:26:12

The tool was OK, but it didn't have my current supplier which was a mandatory field in the enter your own figures part, so I had to put a random supplier/tariff in.

It was interesting to see how much less than average I use.

The deals were all at least half as expensive again as my existing one so I wont be switching.

nannynick Mon 22-Oct-12 18:26:42

"We're sorry, but our records show that you have a meter at this property that we cannot provide quotes for via our website"
Hmm, I'm not in some strange part of the world... I'm in Surrey. I wonder how the tool works, maybe it only works if you are in a city or large town and not a village. Maybe it's to do with smart meters - I don't have one. Maybe it's because we have Economy7 so peak and off-peak rates.

Would have liked to have seen more indication as to what they would do with house number and postcode entered into the form... is that being stored? Is that going to be used for marketing in the future - more reassurance that it won't be used for that may be handy to include immediately next to the button such as adding something to the "Submitting this form means I'm happy with E.ON checking my meter details against industry data." text to mention that it won't be used for marketing purposes.

gelo Mon 22-Oct-12 18:28:11

oh, and I have econ 7 electric, and the 'enter your own figures' didn't allow you to give the day and night figure, just an overall, so they must have been guessing how much was used in the day or night, so not accurate.

nannynick Mon 22-Oct-12 18:37:15

Tried it a second time and got it to work, so maybe just a glitch.
I like how it asks the questions, keeps it as simple as possible.

nannynick Mon 22-Oct-12 18:38:28

agree with gelo... I also found that. I guessed at percentage used at night vs day, whereas if you enter in the actual figures for the last year, then it will be more accurate.

RollingThunder Mon 22-Oct-12 18:50:38

I found the tool easy to use and actually the hardest bit was going to my own supplier and getting my yearly usage. BUT I did notice that the maximum saving was £100 and that was with all rewards factored in, and they don't factor in what rewards/discounts I get from my current supplier.

Also I don't shop at Tesco, so Tesco vouchers are not a huge incentive to me.

Kveta Mon 22-Oct-12 18:55:51

I don't understand why there are so many plans and what the rewards are for tbh. would prefer fewer gimmicks and lower total costs, as I don't collect clubcard points.

the tool was simple to use though.

5ThingsUnderTheBed Mon 22-Oct-12 19:02:53

The site was ok, quite easy to use. The prices are higher than what I am paying now though, would prefer a better price than some small discount. Or quadruple tesco points.

Flisspaps Mon 22-Oct-12 19:06:30

I'm already an Eon customer. I checked, swapped plans to a cheaper one (£42 per year) and like the Clubcard points. We save them for Christmas. That could be worth £80 in store on double up or £160 using the Rewards. That's a lot of £ for 5 minutes of my time grin

Merrylegs Mon 22-Oct-12 19:45:41

I have been an EOn customer for um, aeons (ha, see what I did there) and although I found the tool simple to use, I am rather cross that the first I have ever heard of any discounts for not being connected to mains gas, plus money off my bills rewards is through this tool.

I am going to get on to EON asap and ask them why I didn't know about this before.

Our electricity bills have skyrocketed over the years and this has prompted me to shop around! I may be saying adios to Eon.

QueenOfFlamingEffigies Mon 22-Oct-12 19:49:02

All seemed a bit of a gimmick to me tbh.

No cheaper than our current supplier by the looks of it, and we wouldn't switch anyway as we use a supplier who source all their power from renewable sources which EON don't. Maybe it is cheaper if you have dual fuel but there's no mains gas here.

I also want to know what is the point of the higher tariffs? Our supplier (Good Energy) has two tariffs, and our previous supplier (Ebico) had only one. Which, interestingly, was cheaper than any of the EON ones at the time smile

QueenOfFlamingEffigies Mon 22-Oct-12 19:49:46

But yes, the thing was pretty easy to use. I just can't see the point of it.

mrscumberbatch Mon 22-Oct-12 19:59:28

It doesn't work for me!

The address is not being recognised. (It has every other house on the street though hmm) and if I try my neighbours postcode for a mock-quote it won't allow me to 'Start A Quote'. I can't progress from here.

androbbob Mon 22-Oct-12 20:00:07

Another Eon customer here and we are tied in until March next year. I used the comparison tool here and it was easy to use and simple. I do also wonder why there are different tarrifs which vary over £120 per year. I would thought that everyone would want to be on the cheapest tarriff.

For us, we could get a tarriff which is £24 cheaper but I was not aware of the loyalty bonus. So I went on line and checked and we would have to pay £30 cancellation fee to switch, so obviously not worith it for us.

I did previously get Tesco Clubcard points but not on the deal we are on now, so I then did a comparison with other suppliers and only two were cheaper and they had bad customer reviews, so we are staying put for now.

The tool is ok, but no better / different than those that compare all other providers.

DrSocks Mon 22-Oct-12 20:02:03

The tool was really easy to use in terms of entering information but I still find the results confusing. I find the rewards ideas just add another level of confusion to a pricing system that is already stupid difficult to get your head around. The reason that I haven't switched gas/elec since we moved into this house 2 years ago is that it's just too difficult to compare like with like, all this standing charges and rewards nonsense, I don't see why gas and elec can't just be priced like e.g. phone calls, you pay x pence per unit and that's it!

hugandroll Mon 22-Oct-12 20:02:25

The calculator is easy to use which is great. I liked that you didn't have to locate a bill to see your usage, however I can guarantee you are underestimating to seem cheaper and when people switch will end up having to pay more as it really is just an estimate.

Also, are the more expensive tariffs because the gas and electricity is better quality? Does it cook your food a bit quicker and light your bulbs a bit brighter? I know it doesn't but I don't understand different tariffs for the same thing

Belmo Mon 22-Oct-12 20:04:30

I found the tool really easy to use, clear and would be fab/useful except..
It told me pretty much exactly what I pay already, I am eligible for no discounts or rewards. I'm an E-on customer on a prepayment meter - it was there when we moved in and we can't afford to get it changed, although we've never missed a utility bill or had a prepayment meter before. I hate it and feel a bit like we're being penalised for the people who lived here before us.
So the tool is fine, but it hasn't endeared E-on to me at all, I'll definately change suppliers when we move.

Belmo Mon 22-Oct-12 20:06:02

Oh, the deals on offer we're what I'm paying now or a slightly more expensive option hmm

missorinoco Mon 22-Oct-12 20:19:16

The tool was quite straightforward. I struggled slightly with trying to get it to display gas only or electricity only; I didn't press the order of buttons correctly. I suspect many people my age would be more used to scrolling over icons though.

I liked the fact I didn't have to give all my data to receive a quote.

I was wholly disinterested in discounts, which I view with great skepticism, on the basis they are trying to make money, not give it to me. My exception to this is the direct debit discount.

I already have Eon for my electricity, and don't fancy switching for gas at present.

ChutesTooNarrow Mon 22-Oct-12 20:28:13

Tool was simple to use, the hardest part was figuring out my usage from npower bill. Eon appear to be about £50 cheaper.

What is the point of the online reward? Can it only be swapped to Tesco points? I don't shop in Tesco so have no interest in that. Would rather have the cheapest possible gas and electric than faffing around with rewards tbh.

I wouldn't really bother with this tool as would rather compare all potential gas/electric suppliers via uswitch or something.

I am leaving npower, though, as soon as out of contract for being useless knobs who keep on putting up our dd based on consumption despite the fact that our accounts is hundreds of pounds in credit after bill payment. So a fixed dd actually being a fixed dd is the only thing I am going to really worry about when searching for new supplier.

lionheart Mon 22-Oct-12 20:39:21

A useful tool, although the difference in prices has to be substantial for me to actually change supplier.

Sam100 Mon 22-Oct-12 21:11:10

It was quite quick and easy to get a quote and I liked the fact that you could see the cost in comparison to all the other tariffs.

But all it tells me is that if you want to budget and have a fixed tariff for a fixed period of time then it is going to cost you more. But if you are prepared to tart around and swap every few months then you can have the cheaper tariff - not exactly buying customer loyalty are they!!!! Why don't they offer loyalty tariffs where if you are prepared to commit to them for a defined period then you get the best rates on the block. Surely that would help them Eon budget better and know what their income is going to be and they haven't got to spend out trying to recruit new customers to replace the ones that have tarted around and left!

ChookKeeper Mon 22-Oct-12 21:24:51

It was easy to use and recognised that I'm already an Eon customer. It calculated what my current deal is against the others available and with the various rewards can offer me a deal £30 a year less than I'm paying now.

Interesting, as I'm on annual leave this week and one thing on my 'to do' list is find a cheaper energy deal. I'll still be looking around the other comparison sites though.

DorsetKnob Mon 22-Oct-12 21:27:34

Well the first time I did it, it came out as £150 a month cheaper than what I pay with EON now. I re did it and went to put in monthly spend, but lost the will to live about what tarriff we are on at the moment.

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