Out of the blue we got a phone call from our HV asking us what they could do to help us out. I was so surprised that I had to sit down. Our previous portage worker had been badgering them for months to offer us some form of help or support but with no luck whatsoever. The last I saw of the HV was when she promised to let us know whether we would be entitled to free nappies as ds1 was 3yrs old and not yet toilet-trained. He is now 4.5yrs old!
I was just wondering whether someone had made a formal complaint about them (I hadn't had the time or energy to do it myself) when the HV added:
"Make sure you let Mrs X (our previous portage worker and also part of the Early Years Inclusion Service) know that we called. Ask her if there's anything we can do from our end."
She went on to mention Mrs X a further 3 times, again asking us to tell her that the HV had phoned!
Do you think someone has made a complaint about them? And who could it possibly have been?
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HV finally got around to phoning us - a year later!
24 replies
coppertop · 06/02/2005 14:12
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