Dla Argh

(10 Posts)
UserOO7 Tue 14-Feb-17 16:55:19

5th Jan, confirmed receipt

1st Feb, requested birth certificate

Today- rung for update, no trace of a claim on their system!

OP’s posts: |
UserOO7 Tue 14-Feb-17 16:57:14

Oh, and last time I rung the guy could see the whole form..

OP’s posts: |
FrayedHem Wed 15-Feb-17 00:13:08

Oh dear, I had a similar experience when I applied for DS1 a few years ago. How was it left, are they going to look into it and call you back? In the end I got to speak to a very helpful person (having endured many not so much) and long story short it was in the bank before I'd been notified he'd been awarded it.

UserOO7 Wed 15-Feb-17 07:39:04

Disinterested lady said she'd arrange call back, I hope she noted my number properly. She started the call too quiet and by the end was an incomprehensible whisper- I swear she moved the mouthpiece further and further away because the line was fine!!

OP’s posts: |
FrayedHem Thu 16-Feb-17 18:56:00

Have they called you back? I had a few of those calls until I spoke to someone who was more helpful. Luck of the draw I think!

UserOO7 Thu 16-Feb-17 19:50:20

Yes thank you, a brief call from a woman whose tone seemed to imply there'd never been an issue. "Your claim is here, yes".

I never applied for child benefit, so it was sent to their specialist trace team to allocate a reference number- it's yet to see a case worker :-(

OP’s posts: |
FrayedHem Thu 16-Feb-17 20:58:17

Hopefully it will move along the process a bit quicker now. Hope you hear back soon and it doesn't vanish again!

AndNowItsSeven Fri 17-Feb-17 22:51:40

Your child would have had a National Insurance number if you didn't claim
Child benefit. Did no one tell you that?

AndNowItsSeven Fri 17-Feb-17 22:51:49

* would not.

UserReuser Sat 18-Feb-17 12:10:55

No, I didn't know that

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