I have been in dispute with the agency that provides our home respite as, after 5 months, they have still not produced an accurate Medication chart for DD - who has a minimum of 6 medicines each evening, which their nurses have to prepare. It got to the 'mexican stand-off' stage,so today I tried to ring their manager to try and resolve the matter.
In ringing them, I got through to their switchboard, got the answerphone message, then started to get a bleeping sound (a bit like the engaged tone) so hung up. Only the call didn't hang up and now I can't get a dialling tone on my phone (Karma anyone?).
Then I ring BT faults, who can't test my line as someone is using it!...... no they bloody well are not! No option to speak to a real person - that was the end of the procedure! Fortunately internet is still working, so resort to contacting BT on 'chat' - who say they can't test the line as someone is on it..... have done all the unplugging and checking phones by this time. Eventually a real person rings me on my mobile (as we lost the chat connection when they told me to unplug the phone!) and tell me to leave it all unplugged for 10 mins. Did that - no difference. SO now BT say they will get it fixed within 3 days...... 3 bloody days with no landline and a crap mobile signal ..... all because I tried to ring the bloody nursing agency!!!!!!
ANd when I contacted the agency by e-mail, they have refused to apologise, even though they have probably broken CQC and their own guidlines for medication!
ON top of that DH has been trying to ring the hospital to chase up the surgery he should have had at least 2 weeks ago. The hospital is in meltdown and has been cancelling surgery and OP appts left right and centre. And now it appears they are not answering the phones...probably because they are sick of people asking when they are having their surgery. So the holiday we were going to have in June doesn't look like it is going to happen either. DD is booked in for 10 days respite, which can't be changed, and we can't book a holiday as DH is waiting for an op and won't get travel insurance. He could have had it done privately, but the NHS told him there was only a 6 wk wait, so that wasn't long enough for the private scheme to kick in! Now if he goes back to the private insurance people, he will have to wait 8 weeks, which will take us right up to the date we were meant to go on holiday! We were so looking forward to this break as it was our one opportunity to go in 'term time' as DS finishes his GCSEs on 21st June.
ANyone want to chuck the 1st bucket of water????
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Bucket of water needed quickly....smoke coming out of my ears!!
10 replies
bigbluebus · 16/04/2013 14:56
OP posts:
PolterGoose ·
16/04/2013 18:36
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