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Bucket of water needed quickly....smoke coming out of my ears!!

(11 Posts)
bigbluebus Tue 16-Apr-13 14:56:44

I have been in dispute with the agency that provides our home respite as, after 5 months, they have still not produced an accurate Medication chart for DD - who has a minimum of 6 medicines each evening, which their nurses have to prepare. It got to the 'mexican stand-off' stage,so today I tried to ring their manager to try and resolve the matter.
In ringing them, I got through to their switchboard, got the answerphone message, then started to get a bleeping sound (a bit like the engaged tone) so hung up. Only the call didn't hang up and now I can't get a dialling tone on my phone (Karma anyone?).
Then I ring BT faults, who can't test my line as someone is using it!...... no they bloody well are not! No option to speak to a real person - that was the end of the procedure! Fortunately internet is still working, so resort to contacting BT on 'chat' - who say they can't test the line as someone is on it..... have done all the unplugging and checking phones by this time. Eventually a real person rings me on my mobile (as we lost the chat connection when they told me to unplug the phone!) and tell me to leave it all unplugged for 10 mins. Did that - no difference. SO now BT say they will get it fixed within 3 days...... 3 bloody days with no landline and a crap mobile signal ..... all because I tried to ring the bloody nursing agency!!!!!!

ANd when I contacted the agency by e-mail, they have refused to apologise, even though they have probably broken CQC and their own guidlines for medication!

ON top of that DH has been trying to ring the hospital to chase up the surgery he should have had at least 2 weeks ago. The hospital is in meltdown and has been cancelling surgery and OP appts left right and centre. And now it appears they are not answering the phones...probably because they are sick of people asking when they are having their surgery. So the holiday we were going to have in June doesn't look like it is going to happen either. DD is booked in for 10 days respite, which can't be changed, and we can't book a holiday as DH is waiting for an op and won't get travel insurance. He could have had it done privately, but the NHS told him there was only a 6 wk wait, so that wasn't long enough for the private scheme to kick in! Now if he goes back to the private insurance people, he will have to wait 8 weeks, which will take us right up to the date we were meant to go on holiday! We were so looking forward to this break as it was our one opportunity to go in 'term time' as DS finishes his GCSEs on 21st June.

ANyone want to chuck the 1st bucket of water????

TheNinjaGooseIsOnAMission Tue 16-Apr-13 15:37:57

sod the water, have some wine what a performance! I hope all involved can sort something out for you

bigbluebus Tue 16-Apr-13 15:45:37

Thanks Ninja, sadly I have made a pact not to drink wine during the week or before 6 o'clock in the evening <may have to consider reviewing that policy> so will have to stick to brew for now grin

TheNinjaGooseIsOnAMission Tue 16-Apr-13 15:59:32

put the clocks forward? grin

bigbluebus Tue 16-Apr-13 17:01:06

Thats a lot of times around the clock to get to Friday 6pm grin
But you made me laugh. Thanks Ninja.

PolterGoose Tue 16-Apr-13 18:36:54

Message withdrawn at poster's request.

sweetteamum Tue 16-Apr-13 18:41:12

That sounds like a nightmare. I will happily provide some water too!

bigbluebus Tue 16-Apr-13 19:08:48

Fire not out yet. In fact flames were wafted by stupid woman at agency suddenly starting to ask stupid questions at 4.30pm that she already has the answers to in yesterday's e-mails! biscuit
Then the discovery that BT have not yet activated my request to have landline calls diverted to my mobile. So people can ring and get answerphone, and leave a message, but we can't pick up messages!angry
And DH has still not managed to get through to the hospital hmm
May have to find a hunky fireman to calm me down grin

raffle Tue 16-Apr-13 19:31:07

Complain to CQC re Meds Chart, they are being very naughty. They must record accurately any meds given if they are the people administering.

As it's now 7.30pm please accept this enormous glass of chilled white wine

NoHaudinMaWheest Tue 16-Apr-13 19:34:27

Ouch far to much hassle for one person in one day.
Wine must surely be medicinal now.

bigbluebus Tue 16-Apr-13 20:10:15

Thanks for wine everyone smile
raffle I did point out to them yesterday that they are in breach of CQC National Guidelines as well as their own company Risk Assessment for management of medication. They seem to have ignored that comment, along with the ones where I have said they have placed my daughter's life at risk and put their nursing staff in a difficult position.
I have made sure that the meds have been recorded by providing my own drugs list for them to sign, which is ironic given that I was told their procedure means I cannot give them the information to put on their medication chart, even though they could check it to the GPs records.

I have today asked for a copy of their complaints procedure , which they have said they will send (not holding my breath though) but did not bother to apologise.

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