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Warning changes to Legoland exit passes!!

(62 Posts)
lisad123everybodydancenow Fri 29-Mar-13 12:16:32

Message withdrawn at poster's request.

MareeyaDolores Wed 15-May-13 23:41:58

"Which on some days was as much as 2000 guests"

That's probably one term-time day when half a dozen special schools came on their pre-booked, expensively paid for, trips.

Scruffey Wed 15-May-13 22:27:33

2000 people per day using this facility was clearly the problem. Is the implication that some were abusing the policy?

lisad123everybodydancenow Wed 10-Apr-13 18:08:22

Message withdrawn at poster's request.

Simone007 Wed 10-Apr-13 17:46:42

Hi! I was thinking of visiting LEGOLAND this Saturday with my two. My DS (7) has ASD and awaiting dx for Dyspraxia. Days out can be a nightmare as he becomes very anxious waiting in queues and standing within close proximity to others. I hadn't realised about 'exit passes' until reading this. Does anybody know how do I go about arranging this please? We are planning on visiting Saturday - have I left it too late to organise?

Inappropriatelyemployed Sat 06-Apr-13 15:01:22

My thoughts exactly beautifulgirl. It's a load of nonsense. If 70% were having only 8 rides or less, how many were actually accessing over 10 rides? How many guests with disabilities did they speak to?

How will this make any difference to queues?

beautifulgirls Sat 06-Apr-13 14:41:43

So if 70% of visitors accessed under 8 rides, why restrict everyone to 10 rides as this is not going to reduce their queues. Grrr.

lisad123everybodydancenow Sat 06-Apr-13 13:00:00

Message withdrawn at poster's request.

elliejjtiny Sun 31-Mar-13 20:55:02

lisa DS2 is physically disabled and he's never been entitled to an exit pass, that's not a new thing. I'm never sure whether to be annoyed about it or not though, after all he can queue. I think I earned my free ticket last time though when I carried him through the adventure playground thing because he wanted to go on the slide grin

Inappropriatelyemployed Sun 31-Mar-13 20:51:11

Now someone has reported me for posting the CEO's email address.

This email address is readily available on the internet. Please look at this site which can be quite helpful for identifying those at the helm and thus responsible for large organisations and their policies.

It is also easily available elsewhere with a quick google.

This is not a private email address. It is a business address and it is publicly available on the internet. I tend to think those paid substantial amounts for running massive corporations should have such issues brought to their attention

Ultimately, anyway, emails sent to CEO email addresses are never dealt with by the CEO but by a customer service team or a similar team in the Directors' office.

Perhaps someone is a bit confused.

Fluffy1234 Sun 31-Mar-13 20:49:42

Do you think my son who suffers from epilepsy would be eligible for an exit pass if our doctor wrote a letter? He gets very tired ( due to his meeds) and hot (he has a problem with regulating his body temperature) and distressed in queues.

Tooloudhere Sun 31-Mar-13 20:47:12

But surely if discrimination and equality is about giving everyone a chance to enjoy the same things in life there should be measures to make sure that the rides are accessible.

Why hop up and down on one leg wanting things for one group of disabled people but not another?

lisad123everybodydancenow Sun 31-Mar-13 20:41:05

Message withdrawn at poster's request.

Tooloudhere Sun 31-Mar-13 20:32:33

There will always be different views. We have had this very conversation between Dh and I as Drayton manor/ Thomas land have introduced a virtually identical policy this year.

We ended up agreeing on the number of rides and could use it to our advantage to make going home easier. We were annoyed at the rules that 'non ambulatory' customers could not use certain rides. Ds4 is non mobile and a wheelchair user and could not independently get on the ride so would not be allowed to ride. He is too small for the bigger rides still but they are basically saying he can never ride them as he can't be assisted to get on and off. We thought that was discriminatory but I am sure others will not.

lougle Sun 31-Mar-13 20:18:21

"That's the point though, according to whatever data they use other people get to ride on average ten rides a day and that is what they are providing.

If that's what sort of number you ride using the exit pass before this was introduced I don't get the problem."

Ok, if they want true equality, issue all ticket holders with a card which they must carry around. When they reach 10 rides, they can nolonger queue for rides.


googlyeyes Sun 31-Mar-13 20:18:18

Yes, other people aren't prevented from going on more than 10 rides

lisad123everybodydancenow Sun 31-Mar-13 20:10:08

Message withdrawn at poster's request.

Tooloudhere Sun 31-Mar-13 20:05:01

That's the point though, according to whatever data they use other people get to ride on average ten rides a day and that is what they are providing.

If that's what sort of number you ride using the exit pass before this was introduced I don't get the problem.

googlyeyes Sun 31-Mar-13 19:59:47

It's only 'fair' if NT families are capped at 10 rides too.

I simply don't believe that there were hordes of disabled children and their families clogging up rides and adding significantly to the queuing time for other visitors. That has never been the case when we've been in the past.

I'm not going to bother taking ds1 this year. I refuse to give any money to a company which expects me to feel grateful for any concessions, however much they have been curtailed due to my perceived sense of entitlement.

Fuck that. Disney manage to make their parks accessible without limiting no of rides etc and they get hundreds of thousands more visitors. And their staff have had decent training re disabilities and inclusion. Last time we went to legoland the girl manning the ride shouted out 'ok, how many people and how many handicapped?'

Says it all!

lisad123everybodydancenow Sun 31-Mar-13 19:53:53

Message withdrawn at poster's request.

Tooloudhere Sun 31-Mar-13 19:49:45

When I say true equality issue, they are I believe letting our kids have equal access I.e. what everyone else is getting. They may not be doing what some people want and the word equality is turned round saying our kids only enjoy the day out if they can do x,y and z your not letting them do this therefor discriminating against their disability.

lisad123everybodydancenow Sun 31-Mar-13 19:47:30

Message withdrawn at poster's request.

Tooloudhere Sun 31-Mar-13 19:45:52

Aside from the fact that it is a money grabbing corporation that charges the earth for a 'family' day out I do believe they are making reasonable adjustments.

There is a system that allows our children and others who can not queue the chance to ride the same number of rides using the exit pass as an average family manages in a day. The system this year is stricter than in previous years.

I do not know what everyone else wants for their sn kids but I don't want them to have positive discrimination either that sets them further apart. No other member of the public gets to go round upto 30-40 rides in a day so why should we.

Inappropriatelyemployed Sun 31-Mar-13 19:32:47

"a true equality issue" - what is one of those then? Do we grade equality issued now according to some undefined importance hierarchy? The Equality Act doesn't.

Perhaps it is similar to the issue of the "real poor" as opposed to the undeserving poor? Or "proper" human rights as imposed to unimportant ones?

Why has the issue become clouded by the suggestion it is to stop people going on the same ride again and again? If that is the real justification, the scheme should identify that and deal with it.

But it doesn't. It says exit passes allow ten rides not you can't go on the same ride again and again. And it really doesn't matter if other able bodied customers usually only go on ten or 9 or 15, the fact is, as a matter of law, they are not subject to any arbitrary restriction.

i just think we have got to get away from this 'god bless you guv for allowing Tiny Tim to enter your park and go on a few rides first' attitude.

If there is a scheme for a legitimate reason, because it represents a reasonable adjustment, how does that adjustment expire at ten rides.

My son cannot access much of what they offer at the best of times. He is devoted to Star Wars, but there is no way we would be able to cope on one of their oversubscribed Star Wars days. It is not like they make any reasonable adjustments to allow access at these types if events.

I might not feel so annoyed but this is a nasty, multinational corporation with very poor customer service which is already fleecing parents. All parents. And this is not the first time it or its 'charity' arm have introduced changes to restrict access for those with ASD.

lisad123everybodydancenow Sun 31-Mar-13 19:03:16

Message withdrawn at poster's request.

CwtchesAndCuddles Sun 31-Mar-13 18:15:15


I agree with you!

We have been twice with ds who has learning difficulties and ASD and on both visits we have not had more than 10 rides.

I'm happy that we get to enjoy Legoland in the same way other families do, without the exit pass we wouldn't be able to take ds.

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