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Warning changes to Legoland exit passes!!

(62 Posts)
lisad123everybodydancenow Fri 29-Mar-13 12:16:32

Message withdrawn at poster's request.

Inappropriatelyemployed Sat 30-Mar-13 10:43:46

Ask them how they see this fitting with the reasonable adjustment duty under the Equality Act?

notactuallyme Sat 30-Mar-13 15:12:58

lisa - is that really what it says? shock imagine all those disabled customers begging to be allowed to pay the full amount!

Do you ger a free helper pass?

I rang Chessington because I was so worried about how ds would manage, and he pays but I go free. I bough fast passes rather than apply for a ride access pass because of all the faff involved - letters from gps etc. Is that not the same at Legoland?

elliejjtiny Sat 30-Mar-13 17:27:13

I got in free as DS2's carer last time we went to legoland (October 2011)

montage Sat 30-Mar-13 21:42:23

"When I brought passes their website said "we don't wish to discriminate against disabled and therefore they pay full price". "

Good grief.

If they don't want to provide any concessions to people with disabilities, that's one thing.

They don't seem able to see the wider picture of access and the actual low level constant discrimination in how places and systems and schedules and rules and expectations are consistently set up for fully able-bodied, NT people and that putting in ramps and an exit pass system as an afterthought for people with disabilties does not in the least level the playing field for something that should be as simple and pleasurable as a day out.

But to put it like that. Good grief. It's practically cameronspeak.

Dinkysmummy Sat 30-Mar-13 21:50:07

Cameronspeak! grin that is awesome!

Inappropriatelyemployed Sat 30-Mar-13 21:58:43

Don't do Facebook, I'm afraid. But perhaps people should write to their local paper to spread the good news about this enlightened corporation.

Cupcakequeen2013 Sun 31-Mar-13 16:07:50

Don't want to cause controversy but as the parent of a non special needs child, this actually sounds very fair. Without an exit pass we have to queue for every ride we do, so are unlikely to be able to do more than 10 rides in a day due to time spent queueing. Whilst I agree that children who are unable to queue should have an exit pass so they can still participate, I do feel all children should have the SAME rights as each other. So this limit means that all children, special needs or not can ride a similar number of rides, whilst queueing if able and using an exit pass if unable to queue. 10 rides is more than a family without an exit pass would do in peak season, parents need to realise that legoland aren't trying to make their day more stressful by limiting rides but infact making it more equal for everyone.

elliejjtiny Sun 31-Mar-13 17:00:48

But children don't have the same rights as each other. My DS2 doesn't qualify for an exit pass as his disabilities are just physical. Having autism is like being in a different country than your native one with a different culture that you don't understand. If a child who has autism needs an exit pass to enjoy legoland, they should have one, for as many rides as they can do. We always manage to do more than 10 rides but that's because FIL was in the army so DH does things military style, eg fast and organised!

lisad123everybodydancenow Sun 31-Mar-13 17:11:29

Message withdrawn at poster's request.

Inappropriatelyemployed Sun 31-Mar-13 17:44:05

Cupcakequeen- that is exactly the point isn't it? All children do not have the same rights.

You say able bodied visitors may not be able to go on more than 10 rides in peak season but that is only your perception. In any event, there is always the potential to do more than 10 by going out of season, or going a little earlier or staying longer. The limit on the exit pass means that a child with disabilities will never be able to do more than 10 rides. So how is that 'equal'?

I am always really amazed that people with no experience of disabilities resent or begrudge marginal concessions which are only aimed at creating a level playing field because some people need additional advantages to be treated equally.

Do you equally resent specific seats on trains or buses for people with disabilities or discounted rail fares or disability benefits or lifts or car parking spaces for the disabled? All these simple concessions provide an advantage which is aimed at securing equality if result.

It is what the law requires - the Equality Act sets this out because attitudes clearly won't change in their own without legal imperative.

It better benefits all to have a society where all are given an equal chance to reach the same outcomes and that means giving certain group specific advantages and protections some times.

Tooloudhere Sun 31-Mar-13 18:03:39

As the parent of two sn children I think it is fair overall. I have one child with learning difficulties who does not understand and can't do waiting. The pass allows you to do the average number of rides in a day with an exit pass. The same as anyone else go if you go out of season it is likely there will be things that you can go on without using the exit pass.

It may not be popular but it isn't fair on people in a queue to have to wait longer and longer if people with exit passes go round again and again. Life isn't fair, our kids got a crap deal being how they are but in my opinion something like this isn't a true equality issue. Go on then flame me I am ready.

wasuup3000 Sun 31-Mar-13 18:12:24

So its 10 rides per disabled guests then according to an anwer given to this question via facebook - ""We are sorry if this was not clear and would like to confirm that a Ride Access Pass is issued to each disabled guest who meets our eligibility criteria as detailed in the link below. We look forward to seeing you and your family soon.""

CwtchesAndCuddles Sun 31-Mar-13 18:15:15


I agree with you!

We have been twice with ds who has learning difficulties and ASD and on both visits we have not had more than 10 rides.

I'm happy that we get to enjoy Legoland in the same way other families do, without the exit pass we wouldn't be able to take ds.

lisad123everybodydancenow Sun 31-Mar-13 19:03:16

Message withdrawn at poster's request.

Inappropriatelyemployed Sun 31-Mar-13 19:32:47

"a true equality issue" - what is one of those then? Do we grade equality issued now according to some undefined importance hierarchy? The Equality Act doesn't.

Perhaps it is similar to the issue of the "real poor" as opposed to the undeserving poor? Or "proper" human rights as imposed to unimportant ones?

Why has the issue become clouded by the suggestion it is to stop people going on the same ride again and again? If that is the real justification, the scheme should identify that and deal with it.

But it doesn't. It says exit passes allow ten rides not you can't go on the same ride again and again. And it really doesn't matter if other able bodied customers usually only go on ten or 9 or 15, the fact is, as a matter of law, they are not subject to any arbitrary restriction.

i just think we have got to get away from this 'god bless you guv for allowing Tiny Tim to enter your park and go on a few rides first' attitude.

If there is a scheme for a legitimate reason, because it represents a reasonable adjustment, how does that adjustment expire at ten rides.

My son cannot access much of what they offer at the best of times. He is devoted to Star Wars, but there is no way we would be able to cope on one of their oversubscribed Star Wars days. It is not like they make any reasonable adjustments to allow access at these types if events.

I might not feel so annoyed but this is a nasty, multinational corporation with very poor customer service which is already fleecing parents. All parents. And this is not the first time it or its 'charity' arm have introduced changes to restrict access for those with ASD.

Tooloudhere Sun 31-Mar-13 19:45:52

Aside from the fact that it is a money grabbing corporation that charges the earth for a 'family' day out I do believe they are making reasonable adjustments.

There is a system that allows our children and others who can not queue the chance to ride the same number of rides using the exit pass as an average family manages in a day. The system this year is stricter than in previous years.

I do not know what everyone else wants for their sn kids but I don't want them to have positive discrimination either that sets them further apart. No other member of the public gets to go round upto 30-40 rides in a day so why should we.

lisad123everybodydancenow Sun 31-Mar-13 19:47:30

Message withdrawn at poster's request.

Tooloudhere Sun 31-Mar-13 19:49:45

When I say true equality issue, they are I believe letting our kids have equal access I.e. what everyone else is getting. They may not be doing what some people want and the word equality is turned round saying our kids only enjoy the day out if they can do x,y and z your not letting them do this therefor discriminating against their disability.

lisad123everybodydancenow Sun 31-Mar-13 19:53:53

Message withdrawn at poster's request.

googlyeyes Sun 31-Mar-13 19:59:47

It's only 'fair' if NT families are capped at 10 rides too.

I simply don't believe that there were hordes of disabled children and their families clogging up rides and adding significantly to the queuing time for other visitors. That has never been the case when we've been in the past.

I'm not going to bother taking ds1 this year. I refuse to give any money to a company which expects me to feel grateful for any concessions, however much they have been curtailed due to my perceived sense of entitlement.

Fuck that. Disney manage to make their parks accessible without limiting no of rides etc and they get hundreds of thousands more visitors. And their staff have had decent training re disabilities and inclusion. Last time we went to legoland the girl manning the ride shouted out 'ok, how many people and how many handicapped?'

Says it all!

Tooloudhere Sun 31-Mar-13 20:05:01

That's the point though, according to whatever data they use other people get to ride on average ten rides a day and that is what they are providing.

If that's what sort of number you ride using the exit pass before this was introduced I don't get the problem.

lisad123everybodydancenow Sun 31-Mar-13 20:10:08

Message withdrawn at poster's request.

googlyeyes Sun 31-Mar-13 20:18:18

Yes, other people aren't prevented from going on more than 10 rides

lougle Sun 31-Mar-13 20:18:21

"That's the point though, according to whatever data they use other people get to ride on average ten rides a day and that is what they are providing.

If that's what sort of number you ride using the exit pass before this was introduced I don't get the problem."

Ok, if they want true equality, issue all ticket holders with a card which they must carry around. When they reach 10 rides, they can nolonger queue for rides.


Tooloudhere Sun 31-Mar-13 20:32:33

There will always be different views. We have had this very conversation between Dh and I as Drayton manor/ Thomas land have introduced a virtually identical policy this year.

We ended up agreeing on the number of rides and could use it to our advantage to make going home easier. We were annoyed at the rules that 'non ambulatory' customers could not use certain rides. Ds4 is non mobile and a wheelchair user and could not independently get on the ride so would not be allowed to ride. He is too small for the bigger rides still but they are basically saying he can never ride them as he can't be assisted to get on and off. We thought that was discriminatory but I am sure others will not.

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