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<bangs head on table>

(13 Posts)
thisisyesterday Mon 19-Sep-11 20:11:49

the other night i spent about 2 hours starting a DLA claim form online.

am about halfway through, if that.

went to log on tonight and it won't let me. i am 99% certain of my password

rang the helpline who said they can't reset passwords, tough luck, i have to start again

thanks.
ffs

MangoMonster Mon 19-Sep-11 20:33:37

Very irritating, don't trust it again, print off questions and answer them on word then copy, paste.

SanctiMoanyArse Mon 19-Sep-11 20:35:09

Agree with Mango

Poor you having to do that again though

thisisyesterday Mon 19-Sep-11 20:47:46

am going to get DP to print the whole form off i think and just do it by hand

it's so annoying. I can't believe they won't just reset the bloody password for me.

coff33pot Mon 19-Sep-11 20:53:19

You can download the form onto your computer and save it smile

thisisyesterday Mon 19-Sep-11 21:25:54

i am so confused confused

ouryve Mon 19-Sep-11 21:46:46

Better still, phone up and ask them to send you a form - you claim will then be dated from when you phoned rather than when they received the completed form - you get a good 6 weeks, iirc, to complete it.

BakeliteBelle Mon 19-Sep-11 22:31:11

unbelievable they can't reset passwords. I have never come across a website that you can't reset. Is this another way of putting us off claiming?

SparkleRainbow Tue 20-Sep-11 12:52:35

Probably sad Sorry you have to do it again.

Chundle Tue 20-Sep-11 13:29:30

I have claimed dla for years for myself and now do for my dd and I will never ever trust their computer system! It may be quicker than a paper form but so much can go wrong!
Get a paper form and if you need to type it out and stick it in but stay clear of the online version!

coff33pot Tue 20-Sep-11 16:06:12

www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Disabledpeople/DG_10011925

There ya go smile scroll down and choose Download a form to complete on your computer

choose the under 16 one and save it to your computer. You can complete it as you go and save as you go and then print off smile

thisisyesterday Tue 20-Sep-11 16:47:18

do you know... i noticed it on my desktop this morning. must've downloaded it before, and then decided to just do it online or something?

so yes, will do it like that now. when i've finished can i e-mail it to them do you think? or will ihave to print it off

coff33pot Tue 20-Sep-11 18:10:19

I am currently completing one myself. I think you have to print off as you have to actually sign the form smile

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