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A word of warning if you are going to hotel Diva Tignes with Crystal...

(6 Posts)
trixymalixy Sun 03-Mar-13 18:08:14

And have kids booked into the International Baby Club.

We booked quite last minute so no Pepi penguin places left for the 2 youngest kids at 2 and 3, so Crystal booked them into the international baby club at the hotel.

When we arrived it turned out that they couldn't legally take the 2 year old and the 3 year old could only be taken from lunchtime as they expect them to be in ski school in the morning. Another family with an 8 month old was in the same position.

Crystal offered us a refund and the numbers of local nannies. hmm I said I wasn't interested in refunds only solutions. They then found us a private nanny but it was 200 euros more than we had paid and they were expecting us to cover the difference ourselves!!! Once we had established that we expected Crystal to be responsible for any extra cost a cheaper nanny was found and everything was sorted.

We all missed half a day of skiing sorting it out on the first day and was a stressful start to the holiday.

We are also in dispute with Crystal over the "hotel credit" we were told we had on booking and that was confirmed by the reps at the welcome meeting. On checking out there was no record of it, and despite producing a booking confirmation we had to pay the bill and are trying to reclaim it from Crystal. So double check before spending any "hotel credit"

So a stressful end to the holiday, we will not be booking with Crystal again!!

Lynned Sun 03-Mar-13 18:10:44

We will not be booking with Crystal again either. Extremely poor customer service on our Summer holiday last year hmm

trixymalixy Sun 03-Mar-13 18:27:44

It's a shame as we had an amazing time with Crystal last year, zero stress, everything taken care of.

It was the attitude of the staff, that it wasn't really their problem to sort out and they pretty much accused us of misunderstanding what we had booked until they checked. Very poor.

Doshusallie Fri 08-Mar-13 11:16:39

Sorry you have had that experience. I should just add that the crystal ski whizz kids club for 6-11 year olds in tignes at the diva is fantastic, we have been twice and booked again for next year.

trixymalixy Fri 08-Mar-13 13:09:42

The two eldest kids were in whizz kids and it was great, and I have absolutely no complaints about the hotel itself, I'd go back there.

deste Thu 14-Mar-13 20:17:06

We went with Chrystal this year and couldn't fault them.

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