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Why am I not getting round-up any more?

(22 Posts)
BlueKangerooWonders Wed 02-Sep-09 07:38:06

I've checked email preferences and nothing has changed from my side.

It's been since MP's holiday - what did she do?!

Ponders Wed 02-Sep-09 09:58:56

Mine did come on 14th & 21 Aug, but the one from last week hasn't turned up although it is on here.

???

Blackduck Wed 02-Sep-09 09:59:48

I didn't get last weeks either....

midnightexpress Wed 02-Sep-09 10:01:48

Me neither. I've changed my registered email address, but haven't had one to either address.

Ponders Wed 02-Sep-09 10:03:02

It was the Bank Hol though. Maybe they never came back from the pub on Friday lunchtime...wink

justabouteatingchocolate Wed 02-Sep-09 10:05:04

Message withdrawn

HelenMumsnet (MNHQ) Wed 02-Sep-09 10:31:57

Hello.

Sorry to hear your roundups never made it.

We're working on ways to make sure our emails get to you more reliably.

In the meantime, it would definitely help if you:

1. Check your Spam folder. Even if MN stuff's never ended up in there before.

2. Check your preferences in My Mumsnet. Click on Email options - and check you've selected to receive what you want to receive.
Then click on Your details - have you got a message in red, saying previous attempts to email you have failed? If you have, just click Save Changes. This will tell our system to try sending them to you again.

3. See if you can tweak your Spam settings. If you use Aol, Hotmail or Yahoo, we have some suggestions for you here.

4. Add the following addresses as contacts to your address book. (This might stop your provider marking our emails as Spam).

Please note that, where it says "yourid", you need to substitute your unique Mumsnet registration number - which you can find by going into My Mumsnet and clicking on registration details.

For Parenting News newsletter: mumsnetincyourid@mumsnet.com

For Talk Roundup:
mumsnettkryourid@mumsnet.com

For Pregnancy emails:
mumsnetpryourid@mumsnet.com

For Child Development emails:
mumsnetdevyourid@mumsnet.com

4. Sign up for a Google Gmail account - it's free and they have a good track record of accepting Mumsnet's emails.

5. Email us at contactus@mumsnet.com and have a good moan. We may not be able to wave a magic newsletter/roundup wand but we'll try!

Milliways Wed 23-Sep-09 19:57:05

Mine has stopped too

I have checked - no Junk & I am still set up on prfile for it.

HelenMumsnet (MNHQ) Wed 23-Sep-09 20:32:54

Oh dear, Milliways.

Do you have a red message on your Email options page?

KerryMumbles Wed 23-Sep-09 20:33:38

caue mp has decided she doesn't like you

Milliways Wed 23-Sep-09 21:10:14

No red messages

No emails....

<<shuffles off to join the no-mates club>>

Ponders Wed 23-Sep-09 21:11:28

Utterly no-mates here too.

I just read it on here now.

<sob>

HelenMumsnet (MNHQ) Wed 23-Sep-09 21:26:09

Oh no! We do still like you, honest (even MP).

Do you have a yahoo email account, by any chance?

Ponders Wed 23-Sep-09 21:32:44

nope - hotmail & aol here. Neither gets the round-up any more.

<weeps>

Ponders Wed 23-Sep-09 21:33:47

(incidentally Helen, while you're here, the unpurpling on Threads I'm On never got resolved either. What are they doing in that shed???)

HelenMumsnet (MNHQ) Wed 23-Sep-09 21:44:46

oh, that's a whole other thread!

But Shed-ites think they can get to the bottom of that one now...

Ponders Wed 23-Sep-09 21:47:03

I started that one wink

whomovedmychocolate Wed 23-Sep-09 21:50:21

I haven't got mine recently either. It came once after she came back from holiday and then nothing

Actually I've given up hoping and just read it online but since we are having a collective whinge I thought I'd get in on it grin

Milliways Thu 01-Oct-09 20:31:59

Aha! I have now found the "RED MESSAGE". My email has not changed!

Removed message - will round-up reach me now????

CatherineMumsnet (MNHQ) Thu 01-Oct-09 23:05:15

Hi Milliways - it should do! Let us know if not.

YanknCock Thu 01-Oct-09 23:10:36

Same for me, all of a sudden stopped getting them. Am signed up for all the emails, but have had nothing through lately. I have gmail, and checked my spam, but nothing there. No red message. Help?

GeraldineMumsnet (MNHQ) Fri 02-Oct-09 17:36:04

YanknCock, I just had a look our end and your settings say your email address is bad and emails are blocked (ie one must have bounced back at some point).

Like Helen says here

2. Check your preferences in My Mumsnet. Click on Email options - and check you've selected to receive what you want to receive.
Then click on Your details - have you got a message in red, saying previous attempts to email you have failed? If you have, just click Save Changes. This will tell our system to try sending them to you again.

Hope it works. You can read talk roundup here

www.mumsnet.com/newsletters/talk-roundup

and newsletter here

www.mumsnet.com/newsletters/parenting-news

Current ones are always at these urls.

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