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Are you still getting your MN newsletters and roundups?

(68 Posts)
HelenMumsnet (MNHQ) Tue 11-Aug-09 22:45:04

Hello.

It seems a fair few of you are no longer getting our weekly Parenting News emails and/or Talk Roundups (assuming you opted to be sent them in the first place).

We suspect there may be some gremlins in the MNHQ email-sending-out machine - which we working hard to fix - but, if you've noticed an outrageous absence of MN fun in your inbox lately, it's definitely worth:

1. Checking your Spam folder. Even if MN stuff's never ended up in there before.

2. Checking your preferences in My Mumsnet. Click on Email options - and check you've selected to receive what you want to receive.
Then click on Your details - have you got a message in red, saying previous attempts to email you have failed? If you have, try just clicking Save Changes (it can't hurt!)

3. See if you can tweak your Spam settings. If you use Aol, Hotmail or Yahoo, we have some suggestions for you here

4. Sign up for a Google Gmail account - it's free and they have a good track record of accepting Mumsnet's emails.

5. Emailing us at contactus@mumsnet.com and having a good moan. We may not be able to wave a magic newsletter wand but we'll try.

Oh, and there's no Parenting News this Thursday but there is a Talk Roundup this Friday.

llareggub Tue 11-Aug-09 22:48:37

I always get the round-up but never, ever get the other emails. I've done all the abve, have a gmail account too. So no hope for me!

PlumBumMum Tue 11-Aug-09 22:51:44

I got the red box ages ago, although my e-mail address is right,
then all of a sudden I got a parenting news,
now no more and a red box again

whomovedmychocolate Tue 11-Aug-09 22:54:02

I get round up but sod all else.

If you are BT Internet btw, you have to add mumsnet to your online address book and it'd be quite helpful if you did, cos they block anything now that comes to more than about 500 people with an @btinternet.com address! shock But if lots of people have the correct addresses in their mail address books online, they are added to the whitelist!

Perhaps Helen could post the correct addresses for us to add so we do it right <helpful> wink

Klaw Tue 11-Aug-09 22:56:53

Nope!

My email account died while I was awol and once I got back i changed to my new Googlemail.com address but saw a red notice on my reg details that this was getting bounced too, even though this was correct, Maybe someone could CAT me to check?

SlartyBartFast Tue 11-Aug-09 22:57:31

i get somethign on a thursday and something on a friday, but for 2 weeks we havent had the somethign on the friday, roundup i think, i thought mp was on hols?

whomovedmychocolate Tue 11-Aug-09 22:59:17

Klaw - can you still use the @googlemail.com address. I thought everyone had ported to gmail.com now (could this explain your issue?)

pinkteddy Tue 11-Aug-09 23:03:45

I've not received it for months and I've followed all the suggestions. I will try the address book suggestion if we can have the correct address(s) to add?

Klaw Tue 11-Aug-09 23:08:36

"ported to gmail.com" ??

you'll need to explain in words of one syllable for the elderly wink

llareggub Tue 11-Aug-09 23:17:34

I've got a googlemail account which is working absolutely fine. So is my gmail account. I still don't get the parenting news!

pipsqueak Tue 11-Aug-09 23:28:43

another btinternet.com person here . i get the talk round up which i love but none of hte rest

Niecie Wed 12-Aug-09 01:33:47

I get the round up but not the parenting news. I used to get the parenting news but then I decided to opt to get the round up as well and for some reason my parenting news has stopped. Both are selected as yes, I do want to receive them.

It is definitely not going to my junk mail/spam account either as I check that daily before I delete anything.

I have also got MN on my safe list.

It is a bit weird but having checked everything and reinput it just to be on the safe side, I shall see if it makes a difference.

Nope, not getting anything anymore, done the above except the e-mail accout, too much faff to have an extra account just for that.smile

whomovedmychocolate Wed 12-Aug-09 08:42:20

Klaw - Google changed from @googlemail.com email addresses to @gmail.com about three years ago I believe. So instead of using klaw@googlemail.com, you can use klaw@gmail.com and eventually the klaw@googlemail.com address stops working.

I don't know when they are stopping the googlemail.com addresses but I used to have that format and now have @gmail.com for mine because they told me too (and I occasionally do as I'm told wink).

whomovedmychocolate Wed 12-Aug-09 08:43:52

It's worth pointing out you use Google to forward to your regular email account automatically for mumsnet emails (don't set it to forward all - you'll just end up with spam). Just set up a rule to do so.

WriggleJiggle Wed 12-Aug-09 09:19:02

I haven't received either for ages and ages. Have just reset my email preferences. How often do the child development things get sent, because I haven't had those for ages either.

tkband3 Wed 12-Aug-09 09:21:31

I get the round-up but haven't had the parenting news or the child development stuff for months. I tried all the suggestions above, except for setting up a new email account, but nothing worked.

WhatFreshHellIsThis Wed 12-Aug-09 09:22:13

I don't get Parenting News even though I'm signed up, but I do get the Round Up. I'm on my own email domain using doteasy.

StealthPolarBear Wed 12-Aug-09 09:48:14

I've not had either for a while (since I got the last roundup saying there would be a summer break) and I assumed it was just a summer break. I'll check on Friday - it's the highlight of my week!

ninja Wed 12-Aug-09 09:49:24

mine's started going into my spam box recently - now out!

BertieBotts Wed 12-Aug-09 10:17:54

I have just checked and had a red box though the settings seemed to be correct. I thought it had been a while!

How often are the child development emails meant to come, I had one at 9 months so when should I expect the next one?

HelenMumsnet (MNHQ) Wed 12-Aug-09 10:49:36

Message withdrawn

Jux Wed 12-Aug-09 16:00:12

I've just checked my registration details and e-mail status and have discovered that I am down to receive everything you could possibly throw at me! However, I have never received anything other than the round-up and the news thing. Weird huh?

Not too sure what I've received in the last couple of weeks though. (I get sooooooo many e-mails [sigh]wink)

whomovedmychocolate Wed 12-Aug-09 17:00:21

Ah now that's interesting Helen because I've just spoofed a header from mumsnettkrmyid@mumsnet.com and it failed to get through - so I reckon you are tripping the spam filters at btinternet at least.

Also, my talk roundups when they do arrive are delayed at least 24 hours so I reckon you are blacklisted.

Happy to receive test messages btw if you want to do any testing

RustyBear Wed 12-Aug-09 17:21:28

wmmc - I've only been on googlemail less than a year & got a googlemail address.
I can log in to my inbox with either @gmail or @googlemail, (though I've noticed that the Google toolbar autofill thing has recently stopped offering @googlemail as an option for my login, though it still does when I log in to other sites including MN). When I log in, it has name@googlemail at the top

But I just tried sending test emails from hotmail to both gmail & googlemail & only the googlemail one got through.

I think I am getting everything I should from MNHQ - news, round-up & I also got the holiday suggestions (I might actually try some on my bored can't-get-a-holiday-job student DD grin)

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