I think it's because of this but it might be completely irrelevant.
If either of you are v. computer literate cyberbabes, try bringing up a DOS box / terminal window / traceroute application and typing in the command illustrated on my thread. If you can't understand what I'm going on about, don't worry, just ignore.
People just don't know what to say, Toothache, when all the bad stuff seems to happen in one ginormous OMG what's going on type of thing. It's not that people don't care. It's just 'sh*t, that sounds like a mess I can't get my head round / help with etc.'