Suddenly getting ads again despite Premium

[acatcalledjohn]

On Talk App, iPhone running on iOS 14.6. Second pic just to show thread title.

[acatcalledjohn]

Just quickly checked and it's in all threads. Various ones.

[Igmum]

Me too. It only seems to be one a thread so I'm not particularly bothered. I have a iPhone too so could be the latest update

[LumpySpacedPrincess]

Me too!!! When I went to look at a premium offer it's asking me to subscribe, but I'm already a subscriber!

[Cismyfatarse]

Me too.

[nightcapers]

I found it I logged out and then in again it sorted the problem thanks to the advice of another poster. Hope it works for you

[nightcapers]

*if

[acatcalledjohn]

@nightcapers

I found it I logged out and then in again it sorted the problem thanks to the advice of another poster. Hope it works for you

Tried but no luck unfortunately. Thanks for the suggestion though.

[acatcalledjohn]

Ah, yes, it looks like premium features are off. Just tried to filter by user in a thread and I can only filter by OP now.

[drinkingwineoutofamug]

Me too. Will attempt the log out log in and see if that helps

[drinkingwineoutofamug]

So quick log out, log back worked 🤷🏻‍♀️ no more ads

[soniamumsnet]

Hi - thanks for the reports on this. Please try signing out and back in again which should resolve the problem. Sorry for any inconvenience.

[TimMumsnet]

Sorry for that guys, we had an issue last night with recognising users were logged in. It should be resolved now, but it sounds like you may need to re-log in if something doesn't look right.

@acatcalledjohn that's strange that logging in doesn't fix the problem. I've just checked, and you're definitely still on Premium and the app should recognise that. Could you force quit the app and reopen it? That should make the app re-check that you're premium, then hide ads.

Sorry for the hassle!

[acatcalledjohn]

@TimMumsnet

Last night it didn't work but all is back to normal this morning. Thank you!

[ShowOfHands]

This happens every month for me @TimMumsnet

I've just done my monthly log out, log back in again dance. Is there a fix for it?

[TimMumsnet]

@ShowOfHands that's not right - is that being logged out of the Android app, or something different? How do you know you've been logged out, does the app ask for you to sign in again?

[TimMumsnet]

[quote acatcalledjohn]@TimMumsnet

Last night it didn't work but all is back to normal this morning. Thank you![/quote]
I'm glad to hear! Let us know if anything else isn't right.

[ShowOfHands]

I don't use the app. I use MN on my Android phone via Chrome.

I was advised by HQ to log out in order to get Premium to work properly. Just like SoniaMN recommends on this very thread. It does work. Once a month I suddenly see adverts again and can't access premium, so I log out and back in again and it resets
I just wondered why it does it. Presumably it coincides with my subscription renewing?

[LumpySpacedPrincess]

Still seeing ads....harumph....

[ElaborateSalad]

I've subscribed to premium a couple of weeks ago and have only just noticed thaf there aren't ads! Hurrah!

[LumpySpacedPrincess]

Switched browser and they're gone, but I don't want to switch browser as I prefer chrome. I repeat, harumph.

[Anothermuddywalk]

I've noticed this recently as well - on the android app. I've done the whole logging out and back in and makes no difference, still got stonking great ads in every thread...