Why am I suddenly seeing loads of ads?

(17 Posts)

MNHQ have commented on this thread.

EndoplasmicReticulum Mon 24-May-21 12:35:22

On my phone. Android. Am paying for Premium.

OP’s posts: |
ItsAllGoingToBeFine Mon 24-May-21 16:32:09

Me too... Although I'm just getting grey placeholders for ads, will screenshot.

ItsAllGoingToBeFine Mon 24-May-21 16:34:29

Screenshots...

I counted six massive add spaces in one page of a thread plus the banner overlay at the top of the page all of the time.

ItsAllGoingToBeFine Mon 24-May-21 16:36:35

Ad spaces also appear in thread lists - this only just happened for me after I yet again had to give cookie etc consent.

DawnMumsnet (MNHQ) Mon 24-May-21 17:01:19

Hi there, sorry to hear you're both having problems with ads.

@EndoplasmicReticulum - please can you let us know if you're using the app or the mobile site?

@ItsAllGoingToBeFine - thanks for the screenshots, that's very helpful. Are you also a Premium member?

We're looking into this right now and will be back as soon as possible with any update.

StevenTechMumsnet (MNHQ) Mon 24-May-21 17:22:26

Hi, there, quick suggestion while we get to the bottom of this. Can you try logout then login by clicking the little person then logout followed by login. That should force the site to re-read your premium status. Could you try that if it's not too much trouble? Thanks.

EndoplasmicReticulum Mon 24-May-21 17:22:58

Hello am using mobile site, not app.
I see the big grey spaces like ItsAllGoingtobe fine does.

OP’s posts: |

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EndoplasmicReticulum Mon 24-May-21 17:26:21

Hmm, I logged out on my phone and now can't log back in again as the password box won't let me type in anything that is a letter. I can do numbers, but sadly my password has letters in it too.

OP’s posts: |
EndoplasmicReticulum Mon 24-May-21 17:29:53

ignore that, sorted it.

Think ads have gone, maybe that fixed it?

OP’s posts: |
EndoplasmicReticulum Mon 24-May-21 17:37:08

Success! Makes a real difference, it's really noticeable not having had ads in the way when they come back.

OP’s posts: |
ItsAllGoingToBeFine Mon 24-May-21 18:19:57

StevenTechMumsnet

Hi, there, quick suggestion while we get to the bottom of this. Can you try logout then login by clicking the little person then logout followed by login. That should force the site to re-read your premium status. Could you try that if it's not too much trouble? Thanks.

Thanks MNHQ, that sorted it. Quite embarrassed I didn't think of that myself blush

soniamumsnet (MNHQ) Tue 25-May-21 10:45:15

Glad to hear it's all sorted @ItsAllGoingToBeFine! flowers

BoobsOnTheMoon Wed 26-May-21 07:35:01

This happens to me every.single.month

It's always a couple of days after I pay for MN Premium too. I know now to log out and then back in which fixes it but it's bloody infuriating!

soniamumsnet (MNHQ) Wed 26-May-21 10:15:49

Hi @BoobsOnTheMoon thanks for this feedback. flowers

MowldyStupidAndAssive Mon 31-May-21 22:48:58

@soniamumsnet it's happening again, just so you know

LilyMumsnet (MNHQ) Tue 01-Jun-21 15:57:21

​Logging out and back in is a quick (albeit temporary) fix.

​We just wanted to let you know - and in the meantime, our tech team are working really hard to prevent this from happening completely.
​We appreciate it's really frustrating, and we appreciate the patience here. So thanks for bearing with us.

​We'll have it sorted just as soon as we can.

BoobsOnTheMoon Fri 04-Jun-21 16:28:14

It's been an issue since November 2020...

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