Mumsnet kills my music

[cakeandteajustforme]

In the middle of a commute... listening to spotify... and I can't turn on mumsnet because every bloody time it turns my music off when ads come up with sound. (Note I don't actually hear the sound... it just turns off my music).

Can you make no noise ads please on the app?

[AnyaMumsnet]

Hi there OP,

We're really sorry to hear about this. Are you using the app, or mobile site? It seems like it's new, but can we check - is this a new issue or has this been happening for a while?

[DaffoDeffo]

does that to me too

[makingtime]

Happening to me too - on the app. So annotating!

[makingtime]

Or annoying even...

[dingdang]

This happens to me too when listening to podcasts? Only started last week

[KimMumsnet]

Hi all,
Sorry to hear about this - most frustrating.
If you've noticed, could you let us know which ads are coming up with the sound, please?
We're on the case...
Thanks
Kim
MNHQ

[Puffincino]

Any update on this please?

[DaffoDeffo]

what phones do you all use? I've got an iphone and I noticed another app cut off my music today so I'm wondering if that's linked

[Puffincino]

It's an iPhone. Mumsnet app has been stopping sounds on three different sources (downcast; iPlayer; music). Haven't noticed this happening when I use any other site or app. Just mumsnet

[Innocentconglomeration]

Me too. iPhone. I don’t hear the ad but it stops the music.

[TimMumsnet]

Hi guys, thanks for raising this. I think it's an issue that iOS 12 may have triggered, but we're looking into it.

Is there a particular event in the app that causes it to pause (selecting images, posting to a thread etc) or does it always pause as soon as you open the app?

[AnyaMumsnet]

Hi there everyone,

We're really sorry about this - we haven't found out what's causing it yet, but we'll keep you updated.

[BishopBrennansArse]

Still killing my Apple Music when I try to mn as the passenger in the car

[BishopBrennansArse]

For me I just have to open the app, it's not ad triggered

[empmalswa]

I use the app on iPhone X and lost my ability to listen to music when I open Mumsnet last week.

[DaffoDeffo]

It also happens when I try and get a boarding pass on ba etc so something must have changed. But not all apps do it

[explodingkitten]

Iphone here. The app kills my music when I open it.

[TuckMyWin]

And me- as soon as you open the app. iPhone, using Apple Music.

[cakeandteajustforme]

I just opened mumsnet app and it was fine until I opened a thread that contained (way down the page) the Barts ad (some central London apartments).

Any update?

[TimMumsnet]

Hi guys, thanks for the detail you've given. I was able to reproduce the ad pausing music issue when I found the Barts ad. I've now blocked the Barts ad and I haven't been able to reproduce the issue again.

It's not that satisfying, because I'd rather fix the issue at the root, but I've never seen this happen before, and haven't found a way to fix it properly yet.

If you see the issue again

• Let us know the ad name/url/screenshot
• Try quitting the app and reopening

Let me know if that's fixed it for you or not. Thanks for your patience!

[makingtime]

Still happening for me. It happens as soon as I open the app, doesn't seem to be related to an ads in particular. Still really annoying!

[makingtime]

(And closing and reopening app doesn't make any difference)

[outnumbered77]

This is happening to me too. Doesn't appear to be ad related, just opening the app stops my music playing.

[dogdogdog]

Oh this happened to me on Tuesday.

Listening to Spotify then opened the app and music stopped

[DaffoDeffo]

Yes must be a new ad as it is happening again :)