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IOS app cannot hide threads

(15 Posts)

MNHQ have commented on this thread.

LazySusan11 Mon 06-Feb-17 11:52:18

You hide them they reappear as soon as you refresh. Is this happening to anyone else..I know it's a 1st world problem but it's an irritating one!

KatherineMumsnet (MNHQ) Tue 07-Feb-17 10:10:12

Hi LazySusan,

Sorry about this - are you still having trouble? Also, are you on mobile or ipad?

LazySusan11 Tue 07-Feb-17 21:41:06

Hi Kate, I'm on the mobile app it's still happening unfortunately. Sorry confused

YetAnotherHelenMumsnet (MNHQ) Wed 08-Feb-17 14:17:33

Ack, how annoying. Can we ask you first of all to clear you cache and cookies, as that might be causing the snarl up? And then if that doesn't fix it, could you tell us what phone etc and we can check it out our end?

LazySusan11 Tue 21-Feb-17 11:32:47

Still not fixed in fact all the threads I'd previously read are now highlighted.

I'm using the iPhone app smile

YetAnotherHelenMumsnet (MNHQ) Tue 21-Feb-17 13:50:25

Lol, yes, we know. Which iPhone? We'll get onto it.

BertieBotts Tue 21-Feb-17 13:52:38

I'm having this happen on both the mobile site and desktop site too. I tried to hide the CTM thread to avoid spoilers, hid it 3x but it hasn't stayed hidden! I have caught up now so no need but it just seems like the hide function has stopped working.

LazySusan11 Tue 21-Feb-17 14:01:08

Sorry! iPhone 6

YetAnotherHelenMumsnet (MNHQ) Tue 21-Feb-17 14:24:01

Hi there you two.
Tech needs to know exactly which threads you tried to hide (we are racking our brains as to what CTM stands for) and where you are seeing it appear? Is it on Active Threads, a pinned thread etc. Basically what did you try to hide and where are you seeing it?
Cheers my dearses.

BertieBotts Tue 21-Feb-17 14:48:16

Oh sorry! Call the midwife.

I tried to hide it twice from Active on the mobile site, using the little dots. Then I thought I tried to hide it from Threads I'm On but I don't think I did actually as there's no quick link.

Just checked hiding from active using the minus sign and hiding from the thread itself using the hide thread link and both of those work on desktop.

BertieBotts Tue 21-Feb-17 14:54:39

Just checked hiding a random thread from Chat in Mobile - "OMG I tried the bra intervention". It disappears from the list in active but when I go onto the desktop site and refresh it's still there. Can see in topic list on mobile site now too (unsure if in active on mobile as the threads are moving too fast)

Going into Customise/Manage hidden threads, I can see the ones I've hidden from the desktop site and unhide them, but the ones I tried to hide from the mobile site are not there at all.

LazySusan11 Wed 22-Feb-17 06:46:21

I went into threads I'm on in the app 'dp kicked out cat' and side swiped chose 'hide'

Refresh and everything I've hidden comes back.

LornaMumsnet (MNHQ) Wed 22-Feb-17 10:41:46

Hi all!

A bit late to the party but...

This should not be happening!

Could you try hide something, give it a few minutes before checking and then let us know if it's still appearing?

LazySusan11 Wed 22-Feb-17 16:11:52

Still happening winewine

LornaMumsnet (MNHQ) Wed 22-Feb-17 17:13:34


Not great news, I'm afraid...

Tech is, at this time, unable to replicate this issue. Without identifying it, they can't fix it.

We'll keep an eye open for more reports but we're going to have to put this on hold until we get more reports of this/tech can replicate the problem.

Really, really sorry.

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