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Cant get password reminder

(14 Posts)

MNHQ have commented on this thread.

Themanfrommancc Sun 20-Nov-16 17:21:09

I have been a long standing member of mumnset,went away for a while,came back on a different pc,couldnt remember my pw so tried the reminder routine but got nothing back. Emailed the contact email and again got no reply. I have had to create a new temp profile..what more can i do to try and recover my old profile? thanks all.

IEatCannibals Sun 20-Nov-16 17:23:44

Sounds like what happens if you've been banned. Apparantly mnhq don't respond to emails about password resets if you've been banned.

YoScienceBitch Sun 20-Nov-16 17:24:06

Think you've been banned mate

Soubriquet Sun 20-Nov-16 17:28:05

Yep. Suspended account. Either temporary or permanent

Your password reset won't be sent to you with a suspended account

PurpleDaisies Sun 20-Nov-16 17:31:45

This happened to me the other day-apparently I'd been banned but no one could figure out why and my account was reinstated. Embarrassingly I'd posted on several threads that it was just a technical issue but as it turned out I was actually banned.

There seem to be a few similar stories of people being treated like this just lately. I wonder if there's a ban-happy new member of staff.

Soubriquet Sun 20-Nov-16 17:34:24

Purple grin sorry I shouldn't laugh but you did seem to be so confident it was a technical glitch.

Didn't realise you had actually been suspended

PurpleDaisies Sun 20-Nov-16 17:38:32

I didn't! I emailed MNHQ to say I was stuck out and no one mentioned the fact that I'd actually been banned when they sorted it out for me. It was only when I saw the thread about wannabe that I thought I'd email and make sure... they then said I had been banned but couldn't see anything in my posting to justify it so reinstated me. I've no idea what happened-I'm not normally very confrontational or controversial.

I do feel a bit like one of the cool kids now. grin

Soubriquet Sun 20-Nov-16 17:41:09

One of us, one of us grin

Themanfrommancc Sun 20-Nov-16 17:45:56

Well i dont remember doing anything wrong. Surely they should signal if you are banned and explain why? I think i might just be using the wrong email address to trigger the reminder?

Soubriquet Sun 20-Nov-16 17:46:49

Hopefully mnhq will come and explain soon

PurpleDaisies Sun 20-Nov-16 17:54:04

Surely they should signal if you are banned and explain why?

There's a whole thread about that. grin. FWIW I agree with you.

Hopefully you've just got the wrong email address but I'm not sure they'll give you the email associated with a username. I'm sure that would be a breach of privacy.

Themanfrommancc Sun 20-Nov-16 18:30:03

Maybe the reset routine just isnt working at their end? hopefully i can resolve it..

RebeccaMumsnet (MNHQ) Sun 20-Nov-16 21:31:50

Did you mail

Please do mail us, we do get back to all mails, just not all reports.

Themanfrommancc Mon 21-Nov-16 07:42:40

Hi Rebecca, yes i did but received no response,,,i shall try again..for info my original profile name was TheManfrommanc

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