Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Saved Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

Flip

MNHQ have commented on this thread

Site stuff

i cant get to my inbox

13 replies

Bubbles1986 · 08/11/2016 19:27

i have a pm but when i click on inbox it just sends me straight back to homepage. Any ideas?

OP posts:

Report

BadKnee · 08/11/2016 20:15

I have been e-mailed to say I have a PM but inbox shows empty. Any ideas?

Report

PresidentOliviaMumsnet · 08/11/2016 23:28

Hello
Please do fwd the emails that you've received to [email protected] - we'll have a look
Thanks so much
MNHQ

Report

Bubbles1986 · 09/11/2016 11:31

I haven't received emails I can see that there is a message but it won't let me view my inbox it just sends me to my home screen

OP posts:

Report

FruJustFru · 09/11/2016 16:48

Bubbles and BadKnee. I will send each of you a test PM, if it's any help to you and MNHQ.

Olivia, surely the email that BadKnee has received is just the bog-standard "you have received a PM from X"?

Report

FruJustFru · 09/11/2016 16:54

OKaaay. Just tried to send a test PM to Bubbles and it couldn't go through - see screenshot of pop-up.

Report

FruJustFru · 09/11/2016 16:57

PM went through to you OK, BadKnee!

Report

Bubbles1986 · 09/11/2016 17:00

Thanks fru, I really appreciate that.

OP posts:

Report

BadKnee · 09/11/2016 17:28

Thanks Fru - - message received.

Apparently I'd been sent an unpleasant "spam" message by a new poster who'd registered just to cause trouble. MN deleted it and investigated. Hence the problem.

All ok now

Report

FruJustFru · 09/11/2016 17:32

Happy to help both of you.

But I wonder if Bubbles has a problem with her PMs for different reasons?

Report

FruJustFru · 09/11/2016 17:37

Just had a thought, Bubbles, have you accidentally clicked on the 'block all private messages' box?

Report

Bubbles1986 · 09/11/2016 17:54

It won't even let me get to that area to check and if I click to send you a pm it takes me back to the homepage as well. Its as if I don't have an inbox at all.

Disclaimer- I am truly truly awful at technology

OP posts:

Report

FruJustFru · 09/11/2016 18:00

In that case I would do what Olivia suggested and send MNHQ an email to

[email protected]

Probably nothing to do with you being awful at technology - probably a glitch?

Report

Bubbles1986 · 09/11/2016 18:15

I can't forward them an email because I haven't received any. The last pm email I got was in may but I know I have a new one as someone said they sent one and I have the red icon over the picture of the envelope but when I click on it I just go to homepage. I can't access old pm's either even though I know I had quite a few on there. Thanks for all your help though fru