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New user cannot join

(9 Posts)

MNHQ have commented on this thread.

brightspark2 Wed 02-Nov-16 13:02:59

My friend wants to join Mumsnet on Android - but the join button greys out then returns to join without sending a confirmation email or going to the new profile page - why can't she join?

FlissMumsnet (MNHQ) Wed 02-Nov-16 15:49:43

Hi, sorry to hear she's having trouble joining us - which browser is she using? Let us know if she's using the mobile site or app and we'll take a look

brightspark2 Wed 02-Nov-16 18:01:55

She's on an iPad using Chrome

brightspark2 Wed 02-Nov-16 18:02:41

She didn't download the mumsnet app first though does she need to download that from the App Store before she clicks on join?

Bluntness100 Wed 02-Nov-16 18:04:59

I had this a couple of days ago when I joined, didn't work on lap top or phone, however if you go to the main home page, the one with the pics, there is a join button at the top and it works, the one when you are in the "active page" doesn't work, it just bounces you straight out.

Hope that helps.

Bluntness100 Wed 02-Nov-16 18:05:22

Sorry that should have said didn't work on lap top or iPad.

brightspark2 Wed 02-Nov-16 18:36:36

Okay - downloaded app, tried to join, didn't receive a confirmation email this evening either - same problem as this morning.

brightspark2 Wed 02-Nov-16 18:38:50

There are no pics on her iPad Talk page just a list of threads...

brightspark2 Wed 02-Nov-16 19:47:45

Sorted! Confirmation email finally came through - thanks for your help, Fliss and Bluntness100.

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