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Do you not have HQ people on overnight?

(40 Posts)

MNHQ have commented on this thread.

Ausernotanumber Fri 14-Oct-16 08:36:51

Couple of horrid threads today have made me think. Don't you have staff on overnight to deal with reports?

Ausernotanumber Fri 14-Oct-16 09:01:24

Shocking that you let that thread stand as long as you did HQ. Awful.

DoItTooJulia Fri 14-Oct-16 09:03:02

I thought the NightWatch was started to help with this? Did you report to them? (There is a special board and they're usually very good).

Has it gone now?

Shinyshoes2 Fri 14-Oct-16 09:04:46

It's a free site ! I very much doubt MNHQ is open 24-7 .
The powers that be do a sterling job and step in almost always when needed and very quickly too
I don't know what thread you're referrring to but I'm nearly always here from the hours of 8.00am-11.pm and i haven't seen anything like you're referrring to

Ausernotanumber Fri 14-Oct-16 09:05:38

It's gone now.

I didn't know about the night watch - where do I find that? It's not linked on a post, I did report.

PigletWasPoohsFriend Fri 14-Oct-16 09:06:01

That particular thread was disgraceful tbh.

DoItTooJulia Fri 14-Oct-16 09:07:21

I think it's either under other stuff or something in the topics. I'll have a look and try to link. Worth knowing about-I think it's Mumsnetters in opposite time zones that do it as a volunteer favour to avoid this problem.

Ausernotanumber Fri 14-Oct-16 09:07:52

It was piglet. Truly awful. And I'd reported a daft troll thread in the same board and it went heaps quicker, which has really shocked me. I'd have thought that thread should had been the priority to pfft. And I can't believe I was the only person to report it.

TallulahTheTiger Fri 14-Oct-16 09:22:32

If it's the man's eye or whatever I also reported - how awful if the individual or his family came across it.

Ausernotanumber Fri 14-Oct-16 09:24:53

It is tallulah. I thought it was just horrendous.

TallulahTheTiger Fri 14-Oct-16 09:28:37

Am 'hoping' was a troll or poster was pissed- too much vitriol in their writing.

Ausernotanumber Fri 14-Oct-16 09:32:09

I'm wondering if there's an argument for locking threads and letting them stay. Because that thread was so awful I think if you hadn't seen it you wouldn't believe it

PortiaCastis Fri 14-Oct-16 09:35:26

For those who need to know The nightwatch is on Talk then Mumsnet stuff and then the bottom right hand section. Fortunately I missed what sounds like an awful thread. I've reported to nightwatch in the past though as I'm a night owl. They're very good and will reply but you have to start a thread in that section.

RebeccaMumsnet (MNHQ) Fri 14-Oct-16 09:37:10

Morning all,

Thanks for this. We do have some nightwatch volunteers who check in overnight. We don't really like to say our exact hours of work, for one they do vary a fair bit and two, we'd rather not advertise it to the trolls.

Apologies that thread was up for so long, we did zap it as soon as we saw it.

DogsAndWolves Fri 14-Oct-16 09:37:20

Can someone explain what the thread was about? I assumed it was the missing child one.

Ausernotanumber Fri 14-Oct-16 09:39:25

Thanks Rebecca. I had assumed that you had night staff. Thanks for the heads up on nightwatch

Owllady Fri 14-Oct-16 09:45:39

Urgh not another vile thread
When will threads I'm on be fixed too?

Ausernotanumber Fri 14-Oct-16 10:42:06

It really was horrendous. I only hope none of the gutter press saw it.

SheldonsSpot Fri 14-Oct-16 10:44:27

I'd have thought a site as big and profitable as this one would employ someone/several people to cover nights rather than relying on volunteers.

MostlyHet Fri 14-Oct-16 10:56:54

It was horrible. I'm glad to say that pretty much every post I saw before it was zapped said "this is horrible". (I think it was an anti-feminist troll trying to goad people into agreeing with a horrible post, agent-provocateur style, not realising that actually most people would see it for the vileness it was).

Ausernotanumber Fri 14-Oct-16 16:29:57

It really was awful. I'm surprised there isn't a paid staff memeber on overnight

Ausernotanumber Sun 16-Oct-16 08:27:54

Just coming back to this because there was another vile horrible thread last night that has just gone. I did report it and whilst I'm very very glad it's gone now, I do think you need some kind of overnight paid staff to deal with awful threads that cause a load of offence to members.

I know it is a free site but you get advertising revenue. And that thread again was awful.

PresidentOliviaMumsnet (MNHQ) Sun 16-Oct-16 09:38:21

Thanks for flagging this

Ausernotanumber Sun 16-Oct-16 09:56:53

Olivia. I am a bit upset. As I and others reported and they took ages to go. Is there something I'm missing?

AnchorDownDeepBreath Sun 16-Oct-16 10:06:49

It depends what you mean by missing...

MNHQ reviewed this a few months ago and decided that instead of hiring they'd recruit more volunteers to man the boards at night (the night Watch). It appears they check randomly through the night for reports. If a thread is posted between the checks, it'll remain live regardless of how many reports until the next check.

Now there's an argument that MN is now big enough that it should have regular coverage 24/7, either through new employees or a company that offers coverage, but there's no requirement. Essentially if MNHQ are happy with how things are going in general, it's up to the community to be aware that at nighttime there may be awful things, or to not visit once the night Watch begins. I think that's started to happen a lot more after recent threads.

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