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Unable to change username

(12 Posts)

MNHQ have commented on this thread.

cjt110 Wed 01-Jun-16 11:14:10

I want to change my username - have put in the desired name, and my password, and it just gives me a blank white screen after hitting save. Any ideas?

cjt110 Wed 01-Jun-16 13:18:39

BUMP!

KatherineMumsnet (MNHQ) Wed 01-Jun-16 16:32:17

Hi there cj110,

So sorry about this - this is an issue for a few people at the moment. Tech are aware and are attempting to replicate and fix. As soon as we know more, we'll let you know.

SarahAnderson Sat 16-Jul-16 21:20:12

I am still having this issue. Both on Google Chrome and Edge.

Any fix in sight??

DawnMumsnet (MNHQ) Sun 17-Jul-16 17:09:13

Hi all,

We're so sorry that this issue is taking us a while to resolve - we do know how annoying this must be. sad

It would be really helpful if you could provide us with a few details so our Tech team can try to work out what's going wrong -

1) Can you let us know which device you're using (mobile, pc, Mac, laptop, iPad etc)?
2) If you're using a mobile, which one is it (Samsung, Blackberry, iPhone etc) ?
3) What browser are you using (Firefox, Internet Explorer, Google, Chrome etc)?
4) Are you accessing Mumsnet via the main site, the mobile site or the app?

Many thanks in advance. flowers

Thurlow Sun 17-Jul-16 17:25:03

Chrome, on a laptop and a PC, on the desktop site

rumblingDMexploitingbstds Sun 17-Jul-16 18:54:32

I think quite a lot of this kind of information may be on other threads on Site Stuff Dawn, I know I've given this before.

Just dropping in to say this is still not working (it has been months now!)
I'm on Chrome, Laptop main site, Windows 8.1

DawnMumsnet (MNHQ) Sun 17-Jul-16 19:26:35

rumblingDMexploitingbstds

I think quite a lot of this kind of information may be on other threads on Site Stuff Dawn, I know I've given this before.

Just dropping in to say this is still not working (it has been months now!)
I'm on Chrome, Laptop main site, Windows 8.1

Thanks, rumbling, we know, we know - there are about half a dozen other threads on this same issue but our Tech team still don't seem to be able to get to the bottom of it, which is why we're asking again for more details.

We do know how flipping annoying this whole problem is. I'd fix it myself if I had half an idea about tech stuff, but my kids won't even let me loose with the Sky remote. sad

rumblingDMexploitingbstds Mon 18-Jul-16 09:20:56

I'd fix it myself if I had half an idea about tech stuff, but my kids won't even let me loose with the Sky remote.

LOL

thanks wine

user1470849338 Fri 26-Aug-16 14:34:19

Argh, this is happening me too. The username goes green but I get a white screen afterwards. I'm using chrome on a laptop.

shadowfax07 Fri 26-Aug-16 15:54:25

I'm having the same problem, and I've just managed to think of a witty name for the first time ever. <sulks>

Mobile site, accessed via Chrome on a Nexus 7 tablet. Apps and OS up to date.

MyWineTime Fri 26-Aug-16 19:11:18

I had the same problem but it worked when I typed in my postcode in the postcode box (wrong information was showing in there.

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