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Mumsnet emails mostly going to Junk

(13 Posts)

MNHQ have commented on this thread.

cozietoesie Thu 24-Mar-16 12:37:12

I've noticed over the past few days that many/most of the general Mumsnet emails sent to me are going to Junk Mail. It so happens that I check my junk mail regularly/daily - not everyone does - but has something changed recently with the way they're sent out eg the volume or in the way my email provider (yahoo) handles large volume communications?

ouryve Thu 24-Mar-16 12:38:44

It's Yahoo. They're bleeding useless.

BertPuttocks Thu 24-Mar-16 12:55:42

Virgin is doing the same thing.

The mumsnet daily emails go straight into spam. The emails from "Lonely frustrated Olga" (and her many friends) are sitting happily in the main folder. confused

cozietoesie Thu 24-Mar-16 13:28:05

They have their disadvantages it's true, ouryve, but they seem to be pretty hot on spam. I can't remember the last time I was invited to have some Viagra! grin

BeccaMumsnet (MNHQ) Thu 24-Mar-16 16:48:08

Hi everyone - we do have "spam tests" that we run to make sure our emails aren't coming across as spam, but it looks like some email providers are still not liking them very much.

There are a few different things you can do to let your spam filter know we're nothing bad:
- Whitelist the email address "newsletters@news.mumsnet.com" (add to your address book) to let your filter know it's safe.
- Whitelist the email address "newsletters@news.mumsnet.com" by sending a blank email to this address (you can delete the bounce back email you get from this process).
- If you go into your Spam folder, the email will be marked as spam. Dependent on which email provider you use, you can remove this "mark" by clicking the "x" next to it or by moving it into your Inbox.

We hope that made sense, but do get back with any further questions.

BertPuttocks Thu 24-Mar-16 20:53:33

Thanks for the tips.

Virgin's "This is not spam" option rarely seems to work but I've just sent a blank email to see if that helps.

BertPuttocks Thu 24-Mar-16 20:57:42

Gah! The bounceback email went straight into the spam folder.

Virgin are hopeless.

cozietoesie Thu 24-Mar-16 20:59:04

Maybe their system hadn't had time to register a change?

BertPuttocks Fri 25-Mar-16 17:11:26

You were right. Today's mumsnet daily went into the right folder. smile

DawnMumsnet (MNHQ) Fri 25-Mar-16 17:20:49

BertPuttocks

You were right. Today's mumsnet daily went into the right folder. smile

Wahay! One happy customer. smile

Thanks for letting us know, Bert.

nannynick Fri 25-Mar-16 17:47:28

Was it the sending the blank email that helped? Nice to know that trick if indeed it does help with various filters. Wonder if it will work with Hotmail.

BertPuttocks Fri 25-Mar-16 19:58:51

Yes I think it was sending the blank email that made the difference.

It's definitely worth a try.

nannynick Sat 26-Mar-16 07:36:14

Thanks. Will remember that tip.

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