Can't namechange

(18 Posts)

MNHQ have commented on this thread.

StitchesInTime Wed 02-Mar-16 17:28:48

I've been trying to change my username. I've tried several times today.

Each time, I get a new screen that just says "Sorry, an error occurred". No indication of what the error is, whether it's a site problem or whether there's an issue with the information I'm entering.

I'm on a kindle fire, using a Silk internet browser, and am on the mobile site.

BeccaMumsnet (MNHQ) Thu 03-Mar-16 09:13:45

Hi StitchesInTime - sorry to hear you're having trouble with this.

Would you be able to post or send us a screenshot of this error message?

StitchesInTime Thu 03-Mar-16 10:49:50

Trying to figure out how to post a screenshot now...

[image removed by MNHQ]

StitchesInTime Thu 03-Mar-16 11:00:34

I've just reported my post with the screenshot and asked for it to be deleted as I've realised that the screenshot contains some personal information. blush

Is there an e-mail address to send the screenshot to? It doesn't look like I can put a screenshot in a PM.

StitchesInTime Thu 03-Mar-16 11:10:11

Trying again. Personal information scribbled out this time.

BeccaMumsnet (MNHQ) Thu 03-Mar-16 11:21:00

Hi StitchesInTime - that's amazing, thank you so much.
We'll let Tech know and see if they have any advice.

In the meantime, has anyone else had this issue?

Cumberbum Fri 08-Apr-16 20:50:23

Yes I'm also having same issue

Thisisnotausername Fri 08-Apr-16 20:53:50

Message withdrawn at poster's request.

StitchesInTime Fri 08-Apr-16 20:54:26

Cumberbum

I was on the mobile site when I was having this trouble. When I've tried namechanging from the desktop site, the namechange has worked.

So if you're currently on the mobile site, I'd suggest trying the name change from the desktop site.

Cumberbum Fri 08-Apr-16 21:26:09

Many thanks. I just reset my password and signed out and in again and it's working smile

EmmanuelleMumsnet (MNHQ) Fri 08-Apr-16 21:28:28

Hi there,

Just to check, is it only on the mobile site that people are having issues name changing?

Any extra info is really useful so we can report this to Tech asap.

Thanks very much.

StitchesInTime Fri 08-Apr-16 21:40:14

Yes, I've been unable to name change on the mobile site. Kept getting the error message pictured above.

But I can name change absolutely fine on the desktop site (using the same device both times).

LittleRedSparke Fri 08-Apr-16 21:56:35

i had it on the mobile site

Thisisnotausername Fri 08-Apr-16 22:10:52

Message withdrawn at poster's request.

Thisisnotausername Fri 08-Apr-16 22:18:13

Message withdrawn at poster's request.

DawnMumsnet (MNHQ) Sat 09-Apr-16 13:35:32

Thanks for all the details. It seems as though this is a mobile/android problem.

We'll get our Tech team to see what's going wrong.

In the meantime, we're sorry for any inconvenience.

TeaOnEverest Sat 09-Apr-16 19:14:35

Same thing happening to me

enchantedfairytale Sun 10-Apr-16 11:15:04

Hello, it happens to me when using Chrome, but not when using Safari - I don't know if that helps anybody at all smile

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