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Does HQ no longer send email following post

(9 Posts)

MNHQ have commented on this thread.

FarinaHuevos Mon 22-Feb-16 22:45:05

It used to be that an email would be sent after reporting, but I've not received anything from HQ regarding a couple that I've reported recently.
Is this a new policy?
Seems a bit daft to leave people hanging and wondering if a report has been received and checked out....

cozietoesie Mon 22-Feb-16 23:08:23

They should, I think - but didn't Helen say something on AIBU to the effect that they were snowed under at the moment? If it was just two, maybe you were temporarily overlooked?

FarinaHuevos Mon 22-Feb-16 23:19:50

I didn't see that, I don't tend to read AIBU very often.
However, I'd formed the impression they were probably snowed under because of the length of time it was taking to respond to reports before the last two I sent.
And if they're snowed under, me asking about it here isn't helping grin

cozietoesie Mon 22-Feb-16 23:27:45

'twill do no harm to remind them that people like a response. wink

BeccaMumsnet (MNHQ) Tue 23-Feb-16 11:17:07

Hi FarinaHuevos - thanks for posting. The last 24+ hours have been quite busy and so there may be a delay in your getting a reply to your report. When did you report?

FarinaHuevos Tue 23-Feb-16 11:28:32

Hi Becca, one was reported last Thursday, the other on Sunday.
The one I reported on Sunday does have a "We're taking this down to look closer" message. Normally I'd get an email in both cases.
The problem with not getting a response is that people may assume the report's not been considered because it's been lost.

BeccaMumsnet (MNHQ) Tue 23-Feb-16 12:11:47

Hi FarinaHuevos - have you checked your junk email folder? Sometimes they can go disappear in there.

We've taken a closer look and we can see a Spam report from you from last Thursday, but unfortunately can't find a report from you on Sunday. We'll see if something has gone wrong tech-wise.

FarinaHuevos Tue 23-Feb-16 13:27:12

Thanks for that Becca.
I definitely reported one on Sunday, I gave links to other threads in the report. It's ok as that one has been deleted anyway (clearly others reported too!).
Will check Junk email, thanks for taking time to reply.

FarinaHuevos Tue 23-Feb-16 13:29:52

Oh also meant to add I'll have go back through my history to find the one I reported on Thursday (it was in addition to a Spam one). If it's already been dealt with that's fine, otherwise I'll report again.

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