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Can't open my Personal Messages (Pms)

(37 Posts)

MNHQ have commented on this thread.

magimedi Thu 26-Nov-15 22:34:08

Flag up for showing I have a new PM & I can get to my PM page but I can't open ANY PM, new or old.

Have tried logging out, closing browser (firefox) & trying again but to no avail.

magimedi Fri 27-Nov-15 08:54:16

Still no joy - I can get to the PM page & see the PMs but can't click on them to open them.

DawnMumsnet (MNHQ) Fri 27-Nov-15 10:16:06

Hi magimedi,

How frustrating for you.

Have you tried using a different device to access the site? It's worth a try! In the meantime, if you can let us know if you're on the desktop or mobile site and any other details, we'll get our Tech team on the case.

magimedi Fri 27-Nov-15 10:34:06

I don't have another device!

Am on desktop, Firefox & still can't open them. The cursor doesn't change when I hover over any of my PMs - can't open new one (grrrr) or even older ones or sent ones!!

usual Fri 27-Nov-15 10:38:25

Message withdrawn at poster's request.

magimedi Fri 27-Nov-15 10:43:09

I don't have an internet enabled phone!

Just tried using Internet Explorer & still can't open the pm.

usual Fri 27-Nov-15 11:44:32

Message withdrawn at poster's request.

DawnMumsnet (MNHQ) Fri 27-Nov-15 13:05:35

Thanks - looks like there's a problem on the desktop site then. sad

We'll be back with an update from Tech asap.

Magimedi can you send PMs or is that not working either? Send a test one to me if you like.

IamtheZombie Fri 27-Nov-15 15:04:22

Zombie has just checked her inbox. She can't open PMs either.

Desktop site, Firefox on laptop.

magimedi Fri 27-Nov-15 15:08:03

Have just sent you a PM, Dawn, with no problems.

Back to the tennis!

Come on, Kyle tennis

IamtheZombie Fri 27-Nov-15 15:24:04

Dawn, Zombie has received your PM but can't open it. sad

magimedi Fri 27-Nov-15 15:33:10

Dawn, I too have received your PM, but just like Zombie, I can't open it.

Is it all Zombie's fault? grin

DawnMumsnet (MNHQ) Fri 27-Nov-15 15:53:04

Yes, clearly it's Zombie's fault. wink

Right, I'm off to give our Tech team another nudge to see if they've worked out what's going wrong.

Watch this space!

IamtheZombie Fri 27-Nov-15 16:03:40

shock

grin grin grin

magimedi Fri 27-Nov-15 20:11:00

Just used a neighbours nexus (chrome) & could get my PMs.

But I think nexus is rubbish <beside the point>

I'd still like to be able to access them from my trusty desktop + firefox.

ItsAllGoingToBeFine Fri 27-Nov-15 20:11:49

Can you access them if you switch to the mobile site ( link at vvv bottom)?

magimedi Fri 27-Nov-15 20:32:47

ItsAllGoingToBeFine

Should we ever meet up I will buy you the largest drink you have ever seen - yes if I go to the mobile site (which seems really odd compared to desktop) I can get into my PMs.

Many, many, thanks.

flowers wine

ItsAllGoingToBeFine Fri 27-Nov-15 20:45:34

blush Glad I could help smile

IamtheZombie Fri 27-Nov-15 23:14:25

It's now working for Zombie on the Desktop site.

<< preens >>

magimedi Sat 28-Nov-15 08:58:35

Not working for me on desktop site.

<stick tongue out at Zombie>

Maryz Sat 28-Nov-15 09:07:16

Mine isn't working either - desktop, Chrome.

Not that I have any new pm's, but if I did I couldn't open them grin

magimedi Sat 28-Nov-15 09:13:50

Go down to the bottom of the page & click on mobile site, Maryz Then you can open them.

I'll send you one now to see if it works for you.

Maryz Sat 28-Nov-15 09:20:45

I'm not sure I want to open your pm, even if I could magi <narrows eyes> I can see the first line grin

Only three days before I accept the appearance of tinsel and glittery shit.

I can't open it though.

Maryz Sat 28-Nov-15 09:23:39

And now I can. Wow the mobile site looks really odd on a computer shock [bleurgh]

I can't see how to change back [sob]

Maryz Sat 28-Nov-15 09:24:08

Oh, got it. Thanks goodness. Drama over.

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