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I can't change my password - keep getting a passwords don't match message

(12 Posts)

MNHQ have commented on this thread.

Suddengeekgirl Thu 05-Nov-15 10:52:41

I have no idea what my password is but want to change my user name.
So I got a password reset link emailed to me.
I put in the new password, confirm it but every time I get a message saying my passwords don't match. confused

Can anyone help?

DawnMumsnet (MNHQ) Thu 05-Nov-15 13:06:39

Hi Suddengeekgirl,

Sorry you're having trouble with this. Can we just ask, are you using the app or mobile site by any chance? We've had a few people saying they've had trouble changing their password, but they can manage it fine on the desktop site. There's no earthly reason for this, of course, and <whispers it> it could be user error, but could you have a try again on the desktop site if possible?

Let us know how you get on. smile

PigletJohn Thu 05-Nov-15 13:53:21

do you have an app than autofills passwords?

I use Norton, and it likes to overwrite with my old password unless I temporarily switch it off. It doesn't do that on all sites, but I remember it does with Nectar.

atticusclaw2 Thu 05-Nov-15 13:53:54

Mine does this too.

backinthebox Thu 05-Nov-15 13:56:31

I have also had the same problem using the mobile app. It is not user error.

Suddengeekgirl Thu 05-Nov-15 14:20:59

It's the mobile site that was being weird.

I'll try the desktop site now.

Suddengeekgirl Thu 05-Nov-15 14:27:50

Hmm it might have worked... Off to check smile

Suddengeekgirl Thu 05-Nov-15 14:35:56

It worked! Which I guess means the mobile site has some gremlins.

DawnMumsnet (MNHQ) Thu 05-Nov-15 14:39:42

Glad to hear it. smile

Oh, and thanks PigletJohn for suggesting the password autofill thing - that could definitely be what's going on for some people.

Suddengeekgirl Thu 28-Jan-16 20:36:07

Hey mumsnet!

This is still a problem you know! Tried changing my username and same problem as before! 😬

BeccaMumsnet (MNHQ) Fri 29-Jan-16 10:12:04

Hi Suddengeekgirl - are you having trouble on the mobile site/app, or is this happening on the desktop site?

Suddengeekgirl Fri 29-Jan-16 10:37:34

Mobile site.

I had to switch to desktop to fix it - just like back in November!

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