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Site attacks, hackergate and resetting passwords - here's what we know, what we're doing about it and what we think you should do. PLEASE READ! PART TWO

(1000 Posts)
RebeccaMumsnet (MNHQ) Wed 19-Aug-15 07:31:49

Hi all,

This thread is about to max out please continue here and we will update with info as an when we have it.

We will get to all emails and reports but it may take some time Huge apologies.

Here is Justine's OP from the previous thread:

On the night of Tuesday 11 August, Mumsnet came under attack from what's known as a denial of service (DDoS) attack. Our servers were bombarded with requests, which required our internet service provider to massively increase server capacity to cope. We were able to restore the site at 10am on Wednesday 12 August. Meanwhile a Twitter account, @DadSecurity, claimed responsibility, saying in various tweets "Now is the start of something wonderful", "RIP Mumsnet", "Nothing will be normal anymore" and "Our DDoS attacks are keeping you offline".

To add to the 'fun', it seems @DadSecurity also resorted to Swatting attacks. Swatting is a criminal practice in which someone makes an emergency call to the police claiming that a crime is taking place at the house of the intended victim, in order to get them to send a swat team to the address.

An armed response team turned up at my house last week in the middle of the night, after reports of a gunman prowling around. A Mumsnet user who engaged with @DadSecurity on Twitter was warned to "prepare to be swatted by the best" in a tweet that included a picture of a swat team, after which police arrived at her house late at night following a report of gunshots. Needless to say, she and her young family were pretty shaken up. It's worth saying that we don't believe these addresses were gained directly from any Mumsnet hack, as we don't collect addresses. The police are investigating both instances.

@DadSecurity also claimed that he had access to Mumsnet user data. Later on 12 August, it became apparent that someone/ones had hacked into some of Mumsnet's administrative functions, at which point they were able to redirect our homepage to the @DadSecurity Twitter profile page, as well as to edit posts from two users' account and an MNHQ account on our forums.

Someone claiming to be the hacker also posted on the thread on which users were discussing the site outage. We immediately locked down all access to our admin functions and reported the attack to the police. We were confident that users' passwords had not been accessed, because MNHQ doesn't hold them as plain text; they're all encrypted, so that no one - not even us - can see them.

However, over the weekend, a user reported that posts had been made under her name which weren't by her, and we spotted two other cases where this had happened. This clearly suggested that the hacker had nonetheless been able to get hold of some users' passwords.

Our best guess at this stage (and it is just a best guess) is that this has been done via a form of phishing, in which the hacker creates a fake Mumsnet login page to which users are directed when clicking on our login button. The page would have had a different url but otherwise would look just like the usual page. The hacker would have been able to see passwords in plain text when they were typed in.

We take great care to protect the information you give us and not to ask for or store any more information than we need to run the site, but though we can't know how many accounts have been affected, there have been enough breaches for us to ask all Mumsnet users to change their passwords. As a result, you'll no longer be able to log in to Mumsnet with your current password, and will need to create a new one, here.

This will mean that any passwords the hacker has been able to harvest up to this point will be useless. We are looking into what we can do to strengthen our defences against phishing, but in the meantime we need to ask you to be vigilant, and to check the URL of the login page for the foreseeable future. The correct URL is www.mumsnet.com/session/login and it reads https:// rather than http:// at the beginning. We will place a warning on the login page reminding you to do this.

Alternatively use the social login option (ie Facebook/Google) as then you won't be required to enter a password. And if you log into any other sites using the same password that you use on Mumsnet, it makes sense to change your password on those sites, too.

We're really sorry for the alarm and inconvenience this might cause, and we realise you're likely to have further questions about what's been happening, so here's a summary of answers to the most obvious questions.

You say the hacker was able to access Mumsnet users' data: was data from my personal account accessed?
We have no way of knowing how many Mumsnetters were affected - so far we have evidence of 11 user accounts being hacked but it's an ongoing investigation. Those users have been informed, and their passwords have been reset. We think it prudent, however, that everyone reset their passwords - which in any case is a sensible thing to do from time to time.

What data could the hacker see?
By using your password and login, he would have been able to see the data on your profile - so that includes your username or email plus your password, your postcode if you've supplied it, your username history and your Mumsnet inbox.

Now that I've changed my password, can you guarantee that my data is safe?
Unfortunately, we can't give you a cast-iron guarantee of this - no site can. By forcing a password reset the hacker won't be able to log in as you; however, if phishing was the cause, the page could be phished again, which is why it's important that you check the URL of the login page when you enter your details, or use your social login. If the URL is anything other than www.mumsnet.com/session/login, don't use it.

Final thoughts
The internet is of course brilliant, but it's not 100% safe and secure. Whenever you share anything on the web, either publicly (such as on a Mumsnet thread) or privately (such as the data you give to a website when signing up), have a think about how happy you'd be for that information to fall into the hands of someone else. Make your passwords as secure as possible and change them every few months. Use different passwords for different accounts. Close redundant accounts that you no longer use.

And if you read nothing else...
I do realise this post is long, so here's a quick summary:

DO reset your Mumsnet password
DO make passwords really strong to reduce the risk of them being guessed
DO check the URL of any login page to reduce risk of phishing
DO verify that https:// is being used on login pages
DO use social login to avoid typing passwords
DON'T give out information to any organisations without verifying they are who they say they are (such as the fake @mumsnetsupport twitter account that had also been started but has now been removed by Twitter)

Please post here or mail us on contactus@mumsnet.com with any questions or thoughts. As you can imagine our inbox is fairly voluminous at the moment but we'll get back to you as quickly as we can.

Thanks very much for reading,

Justine

HarlotOTara Wed 19-Aug-15 07:45:48

Please can you check if I am on the list?

AgentProvocateur Wed 19-Aug-15 07:45:50

Thank you, minion. Appreciate your help.

Enchufla Wed 19-Aug-15 07:45:50

My god...if you think you are the list just go and change your password again

ThumbWitchesAbroad Wed 19-Aug-15 07:45:54

trying not to link the list any more, Budgeup because this site is open to public access

Minionoftruth Wed 19-Aug-15 07:46:32

No harlot

MythicalKings Wed 19-Aug-15 07:46:52

No, What.

HarlotOTara Wed 19-Aug-15 07:47:04

Thank you

Perfectlypurple Wed 19-Aug-15 07:47:07

Was just going to ask that budgeup. A link or copy of the list on this thread or a stand alone thread would be good or threads will fill up with people asking if they are on it.

Pommes Wed 19-Aug-15 07:47:40

Thank you 001, Minion and Altinkum flowers

Minionoftruth Wed 19-Aug-15 07:47:42

No nishky and jonesthesteam

00100001 Wed 19-Aug-15 07:47:44

vixx Whtthefuck

Not ont he list

Toooldtobearsed Wed 19-Aug-15 07:47:48

Enchufla I asked because of the unprecedented problems I am having this morning, not because I don't want to change my password again.

MythicalKings Wed 19-Aug-15 07:48:04

No Nishky

ReallyConfusedDotCom Wed 19-Aug-15 07:48:26

Hi. Could you check if I'm on the list please.

LooksLikeImStuckHere Wed 19-Aug-15 07:48:26

Out of interest, what can they do with the list? If it's just usernames and passwords how have they hacked email accounts?

Or did they publish email as well?

mrschatty Wed 19-Aug-15 07:48:52

Scary!! justine I hope your ok that must have been terrifying flowers

Altinkum Wed 19-Aug-15 07:48:59

Message withdrawn at poster's request.

00100001 Wed 19-Aug-15 07:49:12

reallyconfused

Not with that username smile

Minionoftruth Wed 19-Aug-15 07:49:19

No reallyconfused

ghostyslovesheep Wed 19-Aug-15 07:49:27

Can somebody check for me x thank you

Perfectlypurple Wed 19-Aug-15 07:49:49

People would still like to know if they are on the list Enchufla.

Gobbolinothewitchscat Wed 19-Aug-15 07:49:57

I'm on the list and it has freaked me out somewhat - sure that's irrational but it has. I've password changed again but could we have a live chat today with mumsnet re: what has happened? I know that they can't share details of how they protect the site but I think I'd like to be reassured in real time that there are senior IT bods about at night etc.

ReallyConfusedDotCom Wed 19-Aug-15 07:49:59

Thank you brew

Whatthefucknow Wed 19-Aug-15 07:50:10

Thank you

SnakeyMcBadass Wed 19-Aug-15 07:50:12

Where's the list?

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