Due to a security breach we are resetting all passwords across Mumsnet

(730 Posts)

MNHQ have commented on this thread.

RebeccaMumsnet (MNHQ) Sat 12-Apr-14 17:32:34

Following the recent security breach related to Heartbleed we are reseting the passwords of all users.

On Saturday 12 April, we will remove all passwords from our system and to use the site, you'll need to reset your password by clicking on the password reset link.

Type in your email address and click the 'Request reset' button and you will receive a mail to your Mumsnet registered email account. (You will need to click on the link in the mail within 30 minutes of receiving it, without changing the device you're using i.e swapping from phone to laptop, or you'll need to request a further reset).

If you do not receive a mail, please check you spam folder. The password reset mail will come to the email you used when you first registered with Mumsnet.

If you don't receive or can't access your reset mail, please contactus@mumsnet.com for help.

We are very sorry for all the fuss. We want to assure you that we followed all the published steps to protect members' security as soon as we became aware of the heartbleed security risk, but it seems that the breach occurred prior to that risk becoming known.

Most importantly, if you use the same password here as elsewhere, we strongly recommend you change your password on the other sites too.


Justine & the MNHQ team

SnotandBothered Mon 28-Apr-14 20:56:36


Have scanned the thread and don't think this has been answered but I may have missed it. If so, sorry!

I have another user name that I only wheel out for a particular topic/sensitive subject that I don't want to ever be outed on. For additional security, I don't log into that user name from my usual laptop.

I wasn't able to click the link that was sent out on that particular user account in time, and so when I tried to log on using that moniker, I wasn't able to as presumably the password has been 'wiped'.

Does this mean I can never have this user name again? There is only one thread that I have started/contributed to, but it is long running and I have had great support so I would like to be able to update/ask questions as the 'OP' if that makes sense?

AdoraBell Mon 28-Apr-14 20:00:39

Don't know if anyone has had this, but when I logged in yesterday I got a page asking for my email, NN, and password.

I closed that down an started again which gave me the normal log in page.

RowanMumsnet (MNHQ) Thu 24-Apr-14 10:37:06


Great to see we've helped haul some of you back into the liferaft; apologies to those who are still struggling.

It's still best to sort individual difficulties by mailing us at contactus@mumsnet.com. Our mail backlog, while still bigger than we'd like it to be, is reducing now and hopefully we'll be able to work with those of you who have thornier problems for whatever reason.

We can't merge accounts, but hopefully with a bit of elbow grease we can help people get back into their old ones.

comingintomyown Wed 23-Apr-14 17:51:57

Bit of a palaver because the email I registered with is now defunct but thanks to MNHQ for persevering to get me a password reset so I kept my old nickname which has seen me through a lot !

maloofysmum Mon 21-Apr-14 20:29:28

Thanks Bad Kitten I'll do that. I haven't had any today, might change my password again today just in case.

ClothesFlowingInTheWind Mon 21-Apr-14 18:34:08

How do you know all of this if AOL are not admitting to it?

Alidoll Mon 21-Apr-14 16:11:44

AOL has also been targeted over the weekend by hackers - especially those with older accounts. Email sent out called "NEWS" to all in contact list and then spoof emails even after password changed. AOL being tight lipped about it but affecting a LOT of aol accounts.


brittanyfairies Mon 21-Apr-14 10:59:09

I had to give up on the password reset, been trying for over a week and never received the reset email no matter how many times I tried. When I clicked on the contact@mn email they just told me to keep trying. I've just reregistered in the end, I'm going to miss my old name.

OhYouBadBadKitten Mon 21-Apr-14 10:30:32

maloofy I'd report your post if I were you to check that your account hasnt been compromised.

DiaryOfAWimpyMum Sun 20-Apr-14 19:54:20

I have my old nick name back again, thanks MNHQ. flowers

maloofysmum Sat 19-Apr-14 14:15:04

Hi, I have received two emails from Mumsnet in the last 24 hours saying I've asked for a password reset. I haven't requested either so wondered if something was wrong? I changed my password after the reset last weekend. Do you think I should change it again?

BubbleSausageTheSecond Fri 18-Apr-14 21:55:57

I couldn't get the reset to work, kept saying the link had expired, tried about 20 times so I've re registered.

StampedLetter Fri 18-Apr-14 18:52:30

Ok I have now just logged in on the PC so my account is definitely working. It is just my phone. Anyone have any ideas?

IrenaDubrovna Fri 18-Apr-14 18:00:46


roeddwnibwytadyllysiau Fri 18-Apr-14 17:52:14

I got fed up trying to reset my password - it wouldn't let me do it on any of the links I was sent so I have rejoined with another email address and a new name (welshies will know who I was) Can I merge accounts or how to I get my english name back?

StampedLetter Fri 18-Apr-14 14:55:30

I have changed my password on the iPad. Logged in and out and all ok, but it cannot connect using that password and new email address on my phone? Help please? smile

DawnMumsnet (MNHQ) Fri 18-Apr-14 12:42:15


Definitely hasn't logged me out of my phone, but still no reset email its been over 2 hours now and before it was 5 hours after i requested it. No idea why i haven't been logged out on my phone. Just a few days before mumsnet asked us to change the passwords i noticed I was logged out when i hadn't logged myself out so i logged back in using my usual password, this happened twice.
I'd really like my reset email mnhq??????

Hi VeryStressedMum

Sorry for all the faff - just letting you know that we've mailed you a fresh password reset link now. Please email contactus@mumsnet.com if you don't receive it, we're determined to sort this out for you!

VeryStressedMum Fri 18-Apr-14 00:24:25

Definitely hasn't logged me out of my phone, but still no reset email its been over 2 hours now and before it was 5 hours after i requested it. No idea why i haven't been logged out on my phone. Just a few days before mumsnet asked us to change the passwords i noticed I was logged out when i hadn't logged myself out so i logged back in using my usual password, this happened twice.
I'd really like my reset email mnhq??????

sunbathe Thu 17-Apr-14 23:36:35

Thanks for helping me to reset mine.


flow4 Thu 17-Apr-14 23:05:17

Hmm, I wonder why it hasn't logged you out Very...? All cookies were reset and all passwords were disabled. It kicked me out, and I'm on my phone too... confused

VeryStressedMum Thu 17-Apr-14 21:54:55

Why does my reset email take so long to come through? I'm still logged in on my phone, hence i can post, but forced log out on kindle and laptop. But i got the reset email about 5 hours after i requested it when i was asleep and it expired. And it happened again. it's annoying cos it's a different email account and i don't get notification so i have to keep checking.
even though I'm logged in on my phone it's too small i can't see it!!

flow4 Thu 17-Apr-14 17:12:31

Blimey. Am I the only person thinking that I might've understood more of the last few posts if they'd been written in Latin?! It makes me realise how little I know about techie stuff. confused

I'm only just back in. I registered using an email account I no longer have access to, so I have had to prove my identity and offer up the blood of my first-born to be allowed back. Saturday to Thursday without MN. shock I'm still reeling!

Heartbleed Thu 17-Apr-14 13:03:44

Just because someone knows about netsec and cryptography doesn't mean that they are the hacker.

noblegiraffe Thu 17-Apr-14 09:06:00

Is RStallman the real hacker?

Hmmm, what do you think of GLC?

Heartbleed Thu 17-Apr-14 01:45:16

On anouther note, you can also enable 2-factor authentication for LastPass.

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