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Achica problems

(2 Posts)
cassie767 Wed 15-May-13 12:58:28

As Achica is a Mumsnet partner could anyone provide an address for this company so I can write a formal letter of complant.

They are no longer responding to emails and I have problems with two orders. There is an address for them in London on the website but this could just be a VAT reg address. I used the Mumsnet voucher code when placing an order the website is attractive and looks professional but logistics and customer service are non-existent.

Please if anyone could advise me how to register a complaint with this firm I would be most grateful. It is getting a bit stressful! Thank you!

HelenMumsnet (MNHQ) Thu 16-May-13 12:32:19

Hi cassie767

Sorry for the delay in responding to you. We've been in touch with Achica and they've asked us to say:

"We apologise for the inconvenience you have been experiencing, cassie767. If you would like to submit a query to our helpdesk, an ACHICA agent will get back to you within 24 hours."

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