Talk

Advanced search

Achica problems

(2 Posts)
cassie767 Wed 15-May-13 12:58:28

As Achica is a Mumsnet partner could anyone provide an address for this company so I can write a formal letter of complant.

They are no longer responding to emails and I have problems with two orders. There is an address for them in London on the website but this could just be a VAT reg address. I used the Mumsnet voucher code when placing an order the website is attractive and looks professional but logistics and customer service are non-existent.

Please if anyone could advise me how to register a complaint with this firm I would be most grateful. It is getting a bit stressful! Thank you!

HelenMumsnet (MNHQ) Thu 16-May-13 12:32:19

Hi cassie767

Sorry for the delay in responding to you. We've been in touch with Achica and they've asked us to say:

"We apologise for the inconvenience you have been experiencing, cassie767. If you would like to submit a query to our helpdesk, an ACHICA agent will get back to you within 24 hours."

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now