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Can't message posters

(17 Posts)
CinnabarRed Thu 18-Apr-13 15:24:05

Hi MNHQ

Whenever I try to click on the 'Message Poster' link I don't go to my Inbox, I go to the top of the page - help!

Many thanks.

Tee2072 Thu 18-Apr-13 15:29:26

I just sent you a message. What browser are you using?

CinnabarRed Thu 18-Apr-13 15:31:41

Internet Explorer 8.

So it's clearly my issue rather than MNHQ's.

Bugger.

Tee2072 Thu 18-Apr-13 15:37:31

Try Chrome or Firefox. IE is really only good for downloading other browsers.

grin

CinnabarRed Thu 18-Apr-13 15:44:42

I can't, it's a work laptop. IE8 is all that the firm supports.

Grr.

CinnabarRed Thu 18-Apr-13 15:44:59

But thank you for your suggestions.

Tee2072 Thu 18-Apr-13 15:47:42

Tell me the name of the firm so I can be sure to never use it...

I'm kidding!

Sort of...

grin

HelenMumsnet (MNHQ) Thu 18-Apr-13 16:14:06

Oh dear. Can you access your inbox? You can send PMs from there, too.

CinnabarRed Thu 18-Apr-13 16:19:20

Yes I can access my inbox, and can reply to PMs sent to me, but not start PM exchanges.

Thanks Helen.

HelenMumsnet (MNHQ) Thu 18-Apr-13 16:44:56

CinnabarRed

Yes I can access my inbox, and can reply to PMs sent to me, but not start PM exchanges.

Thanks Helen.

There's a "button' in your inbox called +New message: click on this to start a PM exchange.

CinnabarRed Thu 18-Apr-13 17:12:35

Gotcha.

Tried it; failed; then realized I'd typed the poster's name wrong blush; tried again; success!

HelenMumsnet (MNHQ) Thu 18-Apr-13 17:49:28

Yay!

CinnabarRed Fri 19-Apr-13 10:26:55

Yay indeed. Thank you for your help. (Although it would also be good, at some point when Tech isn't too busy - hmm at that ever happening - if the linky thing could be fixed.)

HelenMumsnet (MNHQ) Fri 19-Apr-13 10:31:42

Yep. We're trying to work out why some folks are getting this and some aren't.

Would you mind clearing your cookies - and then letting us know if it still doesn't work?

CinnabarRed Fri 19-Apr-13 10:40:09

Have cleared my cookies, and still no joy.

HelenMumsnet (MNHQ) Fri 19-Apr-13 11:24:55

Darn it!

Thanks for trying crosses one theory off list

CinnabarRed Fri 19-Apr-13 12:06:05

Let me know if there's anything else you'd like me to try.

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