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why can't I upload a photo to my profile?

(9 Posts)
headfairy Fri 17-Jun-11 11:39:24

I keep getting error messages... is the photo upload facility broken in some way?

Tee2072 Fri 17-Jun-11 11:50:01

I am not MN Tech, nor do I play them on TV, but does the error message say something specific?

Tee2072 Fri 17-Jun-11 11:51:11

I just uploaded one no problem.

headfairy Fri 17-Jun-11 12:16:00

hang on, let me try again and see if a specific message comes up..

headfairy Fri 17-Jun-11 12:17:14

the message says..

Oops! We encountered an error
Please try again. If the error persists, please drop a note to and let us know what you were doing when it happened

I haven't sent an email yet, just wondered if there was something up before I sent one off.

Tee2072 Fri 17-Jun-11 12:22:12

I would send the email since I just had no problem!

headfairy Fri 17-Jun-11 12:23:11

will do... thanks

DamianTech (MNHQ) Fri 17-Jun-11 12:25:06

Hi headfairy,

Often when an error occurs, it's because the image you were uploading was too big. Have you tried reducing the size? There's some tips on how to shrink images at the bottom of the upload page.


headfairy Fri 17-Jun-11 12:38:03

ooh lovely thanks Damian, will try those.

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