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Non-reply to email

(16 Posts)
DorothyL Wed 28-Sep-16 21:11:06

Now before you ask - I am a teacher myself and understand that teachers are busy.
But just in general - if you didn't receive a reply, what would you do? Write again, how soon? Go higher up? Leave it?

CalleighDoodle Wed 28-Sep-16 21:12:07

When did you email?

Davros Wed 28-Sep-16 21:13:05

I never get answers to my infrequent emails to DD's school. I send again two or three days later and cc the Head's PA and the receptionist, that usually works.

DorothyL Wed 28-Sep-16 21:14:56

2 days ago

t4nut Wed 28-Sep-16 21:40:54

I'd give it a couple more - 2 isn't a longtime to wait for a teacher.

Longlost10 Wed 28-Sep-16 22:01:07

give it a while longer... I think two days is too short a time to expect an answer. ( I think our guidance is two weeks) but I do think you should have had an aknowledgement

TeenAndTween Wed 28-Sep-16 22:01:19

At DD's school teachers are meant to reply within 48 hours. They normally do if it is 'urgent' but sometimes take longer, especially if they need to go back and look at books or something.
Unless urgent I'd give it until the end of the week maybe?

KP86 Wed 28-Sep-16 22:08:44

Manners would suggest you should have at least been sent an acknowledgement by now. It doesn't take long to write to say 'Thanks, will get back to you'.

Maybe give it a couple more days then follow up on Friday if you still haven't heard.

cricketballs Wed 28-Sep-16 22:39:45

I have just got home from school after year 6 open evening and spent last night marking yr13 coursework - 2 days is not that long unless it was urgent

OdinsLoveChild Thu 29-Sep-16 11:38:20

I would wait a working week and then contact them again.
I am still waiting for a response to an email I sent 2 weeks ago and the only comment I get from the receptionist is that she did pass email on (we have to email the office) and I'm making her feel like a liar with my constant (twice) badgering.

redskytonight Thu 29-Sep-16 12:47:52

DS's school say 5 days to respond. Or in reality, 5 days before I ring up and complain that they haven't responded to my email within 5 days. Somehow a lot of my emails get "overlooked".

thatsn0tmyname Thu 29-Sep-16 12:52:26

I'm a teacher and always try to reply within 24hours. However, I'm also part time but check my emails daily. Some part timers might not so I would hang on a couple of days. Staff might also be ill and unable to check.

Badbadbunny Thu 29-Sep-16 12:55:41

Whether business or private, I wait a week before chasing up an email.

As for emails to teachers, I've found most reply within a day or two, I wouldn't expect any quicker.

If I don't get a reply to my chaser within a week, i.e. 2 weeks after the original email, then I send copies to HOD which usually does the trick. But it's only happened twice.

Trifleorbust Fri 30-Sep-16 18:19:29

3-4 days is reasonable, depending on the issue.

BizzyFizzy Fri 30-Sep-16 21:38:20

We have a school policy of replying to emails within 48 hours.

I have told my form parents that I will reply same day or early next day (although stressed the school policy). If they leave me a voice mail, I will get back to them within four hours, even if it is only a holding email.

If emotions are high, it's a good idea not to reply instantly but to allow a cooling off period - so no immediate contact.

If the teacher needs to gather information from other people, then a holding email is appropriate.

AChickenCalledKorma Sat 01-Oct-16 09:16:35

If it's something relatively routine, I'd get my child to ask if they got the email. If child didn't need to know about it, id chase after a week. But it's really unusual not to get a reply within a couple of days at our school.

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