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Secondary education

How many letter so complaint do you suppose the Headteacher gets in any one day?

4 replies

mckenzie · 04/11/2015 13:39

any ideas?
I'm trying to find a reason why my letter from 6 October, delivered by hand and acknowledged in a telephone message the same day, has still not been replied to.
TIA

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Ladymuck · 04/11/2015 14:07

Presumably the school's complaint procedure is on the website. It should contain the expected time limits for addressing the complaint? For our school, the head has 20 school days to respond.

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mckenzie · 04/11/2015 15:59

I looked there first but couldn't find a time scale Ladymuck.
But 20 school days is longer than I would have expected so perhaps I am being impatient Hmm

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Ladymuck · 04/11/2015 18:57

No harm in dropping an email to ask when you might expect to have an answer. Most secondary schools will have a separate complaints co-ordinator.

I'd estimate that our head could get around 150 pieces of correspondence per school day, many of which are expertly delegated to the relevant person by their PA.

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mckenzie · 05/11/2015 21:57

Thanks Ladymuck.
The deputy head called me yesterday late afternoon.

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