Advanced search

Mumsnet has not checked the qualifications of anyone posting here. If you need help urgently, please see our domestic violence webguide and/or relationships webguide, which can point you to expert advice and support.

CSA are rubbish! Sorry if wrong forum.

(185 Posts)
KareninsGirl Wed 23-Oct-13 14:01:33


Seven years it's taken them to review my ex's wages. SEVEN YEARS! And they still haven't done it, despite fortnightly contact.

I want to scream, cry, shout...I'm at my wit's end. Will they backdate?!

CogitoErgoSometimes Wed 23-Oct-13 14:45:24

I think they do backdate. However, quite a lot of people never see a penny. When you say 'fortnightly contact' do you mean your ex sees the DCs fortnightly?

KareninsGirl Wed 23-Oct-13 14:52:20

I have been phoning them at their behest every two weeks for the last year or so, cog.

ExH has regular contact.

I cannot believe how utterly useless they are. If I wasn't phoning them, nothing wound get chased up or followed through (employer response/hmrc response).

Meanwhile my beautiful DCs become more and more expensive lol.

Clutterbugsmum Wed 23-Oct-13 14:54:30

Try contacting your MP for help.

LineRunner Wed 23-Oct-13 14:56:47

I honestly don't understand this. They took three months to sort out my claim, were polite and helpful, and now let me know by text about payments.

When my ExH prevaricated, they gave him a warning that they would deduct straight from his wages.

What reasons do they give you for the delay? Is it self-employment?

KareninsGirl Wed 23-Oct-13 15:02:19

They are saying they need to give him/ his employers/hmrc time to respond!

He never responds to anything.

They supposedly wrote to his employers but since my last phone call have admitted this too needs 'chasing up' along with a response from hmrc ( he works as an employee and is also self employed).

I'm at the end of my tether.

What can my MP do?

addictedtolatte Wed 23-Oct-13 15:09:17

Sympathies here op I've given up on CSA. They tell me as he's down on the system as on benefits he doesn't owe me anything. I have explained to them he works, he has humongous amounts of money and has 2 houses tied up in probate. There not interested. I have done whistle blowing but that's was a waste of time. Just pray for karma that's what I do. It keeps me sane angry

KareninsGirl Wed 23-Oct-13 15:13:36

addictedtolatte, so you have told them he's working but they aren't interested? That's shocking! At least the csa have pretended to chase up my ex!

addictedtolatte Wed 23-Oct-13 15:21:36

Yes I have told them the name of his employer. They phoned him up and asked him what he intended doing he said I was lying and nothing else was done shock. I have been dragged back and forth to court by him but child maintenance is not allowed to be mentioned in the court. So my hands are tied. I have a fantastic family who help out and my dad is a pensioner who dotes on my children. He buys them clothes and nappies. My exp knows this and says "isn't your dad kind" angry I told him to shame him. Good luck with yours hope you have better luck smile

elizadofuckall Wed 23-Oct-13 15:24:47

Seriously don't hold your breath for payment. My ex waste of space had payments taken for 13 months out of his wages as he refused to pay, then he worked cash in hand for the next 7 YEARS and told CSA he was living off of friends.

Unbelievably i have recently had a letter from the CSA stating that they have reviewed the case and i OWE HIM £700!!!! As he has overpaid!!! 13 months out of 7 YEARS!!!

You couldnt make it up! I told them that i would rot in hell before i paid anything and would see them in court as THEY decided how much, THEY took it out of his wages and THEY put in into my bank so how exactly had i been overpaid??

Revolting company to deal with and the reason that some peoples cases are sorted quickly is because they only sort the easy ones.

KareninsGirl Wed 23-Oct-13 15:30:05

Oh my goodness eliza! They said that YOU owed HIM money?!

Who exactly is the csa answerable to? Can we complain upwards?

elizadofuckall Wed 23-Oct-13 15:33:21

I involved my local MP but watch out, they lied completely to him and me. Even making things up that i had said to them ( which they had written in my notes to cover themselves).

You literally cant win. My children have just reached 18 so he no longer has to they want me to pay him. I dont think i have ever been as angry as i was when i read that letter. I honestly thought it was a joke!!!

KareninsGirl Wed 23-Oct-13 15:37:42

I'm angry on your behalf! How can our exesoom themselves in the mirror each day? Does your ex have regular contact? Are your DCs aware of the situation?

Mine now ask their father to buy the things I can't afford, but don't tell him that bit. It's a way of clawing back some of the money he owes THEM.

elizadofuckall Wed 23-Oct-13 15:40:15

He hasnt bothered to see them for years. He actually called the CSA and stated 'Eliza had numerous affairs around the time of conception so they are not mine'. When offered DNA he declined. Then in divorce, it was written that 'He requested no contact with either child'.

Lovely man. NOT!!

LineRunner Wed 23-Oct-13 15:40:18

Yes, I must be a relatively easy case. Although I tracked him down myself and passed it all on to the CSA so they had a bit of a flying start and no excuses.

The other experiences on here are just awful.

Mumof3girlys Wed 23-Oct-13 16:22:35

My ex has not paid a penny since I left 5 years ago, he works full time in a car garage (I pass this garage on a daily basis and see him) and it's taken my all this time with photo evidence, weekly phone calls to CSA to get to the point I'm at now!

Which is 2 weeks ago they took him to court and got a lilability order for the arrears, this does not mean I will get the money as they still have to get it but they can now send in balieffs etc.

I reported him/work place to tax offices etc (every 6 months) still they do nothing, makes me mad I have a boyfriend who stays at mine 2 nights a week and I get constant chasing from council saying they have been informed that I have a partner living with me! There very quick to try and police a single mother!!!!

In the last 2 months alone my ex has had a lavish wedding, 3 holidays abroad, and a new 26k car...... Not bad for a man who doesn't work married to a dental nurse!!!!

Keep on at CSA, demand email to make a complaint and hound them weekly DO NOT GIVE UP!!!


wispa31 Wed 23-Oct-13 16:34:30

Im ashamed to say i work in csa sad i hear all this all the time on the phone and i just cringe. I always do what i can to get cases up to date and compliant. Its not that hard to do to keep clients informed on their case. Defo make a formal complaint in writing, dont phone to complain or email, do it in writing. (thats assuming you havent already done that in which case ignore me) and as pp mentioned, raise it with your mp. As long as we gave a notified date for 7 yrs ago (date you requested a review of his pay) then it will be backdated. Dont let it go.

KareninsGirl Wed 23-Oct-13 16:35:05

The csa have always known where he works: I informed them years ago! They just can't be arsed to finish anything they start unless I hound them. Even then they drag their heels and make excuses. Never speak to the same person twice and nobody there seems to know what the hell they're doing. Very frustrating.

I am shocked at the other stories on here. Who exactly do csa report to?

KareninsGirl Wed 23-Oct-13 16:36:38

Ok, will complain in writing. Who do I need to write to exactly?

Mumof3girlys Wed 23-Oct-13 16:53:47

This thread just have me a boost to call them again to find out what is happening, apprantly they are going to instruct balieffs next, asked what happens then if balieffs have not luck and they didn't know!!!!

Just annoys me how you never hear from them unless you chase x

elizadofuckall Wed 23-Oct-13 16:54:56

Dont get your hopes up with complaints (sorry wispa) its just an arse covering exercise on their behalf and nothing gets done while they 'investigate'.

elizadofuckall Wed 23-Oct-13 17:14:55

Good luck Mumof. It might give him a kick in the right direction if the bailiffs turn up.

Never thought i'd be wishing the bailiffs on anybody grin

wispa31 Wed 23-Oct-13 18:59:38

Write into the address of the office desling with your case and mark it fao complaints resolution team. If you go onto website you should find the addresses of each office. If you cant, pm me. Go through everything they havent done and that you are involving your mp also. They have to deal with written complaints seriously and its a joke that you have to do that to get your case upto date.

KareninsGirl Wed 23-Oct-13 19:47:31

Thank you wispa x

stevea565 Thu 24-Oct-13 07:25:10

I'm new here so do excuse me ignorance.
Don't people have and sense of responsilbity or morals?

We are working through some challeneges at home at the moment.
But, if the worse did happen, I would never see my children go without, I can't comprehend how any father would not feel the same way.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now