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X posted in chat. re faulty pushchair, advice appreciated.

(5 Posts)
glasgowlass Fri 23-Oct-09 09:51:26


I bought a silver cross pop buggy for my DS in Dec 08, it is very rarely used as I tend to use my big pram, so at the very most 2 times per week for very very short journeys.

I noticed today that at the safety harness, a piece of the plastic has broken clean off making the harness unsafe as it can be loosened off at clip point with a mere touch. I havent used buggy in over a week so who knows when it happened. (will upload photo to profile)

I do take really good care of it and make sure that the straps are at a comfortable level for my DS so there is never any "strain" on them.

It was bought from Kiddicare.

What are my chances of a repair(whole buggy would need to be sent back as strap is fitted to body of buggy) or a replacement? Not quite sure what my rights are and have heard that Kiddicare can be a nightmare to deal with at times.

TIA for advice given

nicolamumof3 Fri 23-Oct-09 10:34:24

kiddicare will probably take the whole thing back they were always ok when i dealt with them in the past, you can normally do it all online.

glasgowlass Fri 23-Oct-09 10:41:53

Thanks nicola have gone through Kiddicare website and have contacted SX to see if its a known fault. Will wait and see what they say.

nicolamumof3 Fri 23-Oct-09 10:56:03

i've heard of these harness braking before i must admit.

glasgowlass Fri 23-Oct-09 11:17:24

Really? Thats good to know! I have emailed SX to see if it is a known fault so will await their reply. Just a mystery as to how it has snapped. Dont really want to have to buy a new pushchair. Hopefully can get something sorted with Kiddicare or SX.

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