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Has anyone used Baby Travel Ltd?

(33 Posts)
kimb0 Fri 22-Aug-14 17:46:44

I've been comparing prices for the Graco Evo travel system and the best price I can find is £300 on Baby Travel Ltd (vs £430 from Kiddicare) but I'm a bit wary of making such important purchases from small companies so I was wondering if anyone had any experience of them or similar small websites?

They also sell via Amazon which is £350 but might be a safer option...

Squtternutbaush Sat 23-Aug-14 14:25:25

Haven't used that company and would probably be wary too but I have used precious little loads of times with great customer service and prices.

They have it in slate or navy for £329. Sorry can't link on phone though

Squtternutbaush Sat 23-Aug-14 14:30:23

Price match policy here

Figured out how to link! If its the slate that you're after they will price match plus 10% of difference.

kimb0 Tue 26-Aug-14 22:54:04

Thanks for the info!

Ursybr Thu 25-Jun-15 21:12:47


Do not use this company the are terrible. We bought a pram from them. It arrived faulty. They were unhelpful, frustrating evasive. We have ended up going to trading standards and to court with this company.

Use any other company. They are small with lots of outstanding debts check company house.

Best of luck in finding products but never use baby travel save yourself time and grief.

ST888 Sun 06-Dec-15 23:12:25

Picking up on this old thread. But we recently made an order through Baby Travel Ltd which simply did not arrive.

We tried to query with them but they just said it was an issue with the delivery company and they would 'investigate'. It's now been 6weeks since we should have received and still no word or product.

Do yourself a favour and don't buy from this company.

JoannaN Wed 30-Dec-15 17:39:36

I bought a universal raincover for my nipper single from baby travel and it arrived not as described and fell apart in my hands. I emailed them but they're not interested in any of my concerns and just basically said it's not their problem! I knew I shouldn't have bought from them and so will be going to Out and about direct like I should've in the first place. Please don't use this company if you want quality products and decent customer service.

kayleelouise Mon 29-Feb-16 09:56:06

Yes i have and i wish i never.. did nothin but take my money £90 of it, didnt send items. When i called to ask why the man i spoke to was so rude to me it was unreal. When i spoke back in the same manor he cancelled my order.. my partner then tried ordering they done the same thing. Took his money and didnt send item. When i called again the same man cancelled my order again.. no refund email nothing.. still £90 down and no items... dpd have emailed saying the items have been delayed so they havnt.been sent out at all.. absolute scamming arseholes!! NEVER EVER shop with babytravel uk or bargains 4babies!!!

dreamydaniel888 Thu 09-Jun-16 22:30:58

Do not buy a thing from these chancers!

We bought a travel high chair (the kind that clips onto a table). 8 days after the 6 month guarantee expired, it failed catastrophically and the fabric seat sheared away. We were lucky, our less than 9kg LO wasn't hurt but it could have been a tragic accident.

I contacted BabyTravel and asked for a full refund and for the product to be recalled. Their response was a complete joke. They weren't prepared to issue a full refund as the 6 month warranty had expired. Instead, they offered to replace the fabric cover but if we wanted it in the same colour as our original purchase (black) then we had to pay the full price of a replacement fabric cover plus £4.95 in postage costs!!!! If we accepted a replacement in another colour we still had to pay for postage!!!

I told them they could keep their shoddy product and their shoddy customer service! What a con! Any decent retailer would have issued a full refund no questions asked given the nature of the complaint.

I hope karma bites them on the bum and they go out of business.

Standring Sun 14-Aug-16 21:49:43

Ive recently just bought a pram from baby travel and would defo not recommend using this company. I got my pram broken and they did nothing but try fob me off i had to send it back at my own cost several times because they either didnt replace it and just returned the exact broken item or sent me another which was also faulty. When it came to me stating i wanted a full refund as the product was brand new unused etc they told me if i didnt have original packaging (which some i had used to return faulty parts etc) they would have the pram valued as a second hand pram and refund me its worth!! It took me several months to have thos rectified.

I will never use this company again nor will i advise anyone else to either

MariaMcGrath87 Wed 17-Aug-16 14:45:25

I ordered a buggy from them and it arrived in perfect condition, super speedy service and have no complaints.

yas212 Wed 24-Aug-16 19:31:13

Ha, so much for their 6-12 hour dispatch. I've been waiting 3 days now, I have a tracking number but DPD haven't received anything from them. I needed two buggies for holiday tomorrow!! Luckily I reserved two silver cross strollers from a boots nearby as a backup plan.

Madmazz1 Mon 16-Jan-17 09:29:11

Yes I've used Baby Travel. They're brilliant, good prices ,fast delivery. Recommend them.

hazelm4664 Sun 12-Feb-17 11:41:15

I read the reviews and was a bit wary of using baby travel Ltd. I had to use them as I wanted a travel cot that was £10.00 cheaper than on any other site. I ordered the cot on Tuesday about 3pm and it was delivered at 1pm the next day. The travel cot is beautiful and my Daughter was very pleased that it came with a mattress. I would definitely shop there again.

Leggit Sun 12-Feb-17 11:50:00


Mummyofnandd Sat 20-May-17 21:25:19


Absolute charlatans.

Product broke within 2 weeks. Refused to offer a refund. Awful customer service. Awful awful company

fhc27 Thu 25-May-17 13:58:31

Do not buy from Baby Travel Ltd!!!

I was extremely disappointed with my purchase and the customer service from this company.

I ordered a travel cot to be delivered in time for my holiday home to the UK from Hong Kong. Firstly the cot that was delivered was a return / second item. It was completely broken. On the box was written 'return forced,' so it was clearly a rejected item. It also contained the address of the person it had previously been delivered to which was extremely negligent.

The company agreed to send another cot. This one was also broken - the base would not click into place (incidentally this was also the problem with the first damaged cot). We sent the company a video of myself and my father trying to assembly the cot, in the correct manner and they then wanted us to send it back for 'inspection.' I paid £20 for delivery and the company initially insisted that I paid to return it. They only agreed to pick it up once I got my father involved.

We then received what the company called a 'report' saying that we'd broken the cot in assembly. Firstly, it was not a report - it was a one Line statement saying we'd broken it, with no evidence to suggest that. Secondly, there is no way we could have broken the cot in assembly!! Given that the first cot was also broken, it suggests a serious design fault. They also said that we'd not sent the mattress back. However it was agreed with the company that we wouldn't, as we assumed we would receive a new cot.

Do not buy from this company. The cots are poor quality and clearly break easily. They send out damaged and broken cots and then refuse to accept liability, rather they accuse the customer. This whole process has taken two months. If I had broken the cot there is no way I would have spent this much time and effort to get my money back.

MuncheysMummy Mon 12-Jun-17 22:15:48

I just bought an isafe Saul pic shchair from this company the service and delivery were super fast and the buggy itself is fantastic! Literally cannot fault it cannot believe how good it is for the price it pushes as well as my iCandy Peach which cost roughly £800 more!

MuncheysMummy Mon 12-Jun-17 22:16:08

*isafe Sail pushchair

user1499535368 Sat 08-Jul-17 18:50:40


This company is a complete joke, Optimum brand is a faulty batch, yet they still are selling these for babies and toddlers.

I purchased a mea lux for my daughter, within 1 week the buckle broke, they suggested that I had forced this some how?? However 2 replacement buckles where sent. Then I brought the Lil friend design and withing 3 days the buckle broke again!!! Again replacement buckles where sent.

Then after 2 months the back rest went, I demanded to speak to a manager with regards to this, and they put me through to a guy called Tony, he suggested I had being pushing my husband around in it? How strange, avoid at all costs

kittyloo Tue 22-Aug-17 21:48:57

This company really needs reporting and removing from Amazon. They are rude ad do not reply to emails. I had the pleasure of another phonecall to them today to discuss my broken twin buggy to be laughed at and called a joke and at the at the end of the call be told to F**k off. My twin buggy collapsed whilst my twins were in it. They told me it looks like i have broken it and i would have to pay for it to be couriered for them to look at. They advertise a longer warranty period than a year and then claim you have made that up when its stated on Amazon. They really are appalling and Tony is just a conman stealing peoples money for defective goods that do not last . Avoid and shame this place into bee investigated by trading standards and shut down!!!!

Crumbelina Mon 11-Sep-17 14:14:34

Just wanted to say "thank you" to all the previous posters on this thread. I was just about to order with this company but did a last minute check of reviews and found this thread. Needless to say, I'll be buying from another company.

Sorry for all your bad experiences but your posts have meant this company has one less order!

user1476714330 Wed 13-Sep-17 10:40:00

I've heard similar negative about them, I stick with john Lewis, maybe not always the cheapest, but prices in clearance sale for perfect return product can be one third off, if anything goes wrong they will sort it, mostly without a headache.

Umesh3010 Fri 03-Nov-17 10:44:53

I have to express my experience with the company as it has been the most Irritating and annoying event of my life. I placed an order for i-safe pram for my daughter this week and the payment went through my MasterCard. . I then received an email asking for a photo ID, my bank statement and utility bill for proof of address. I was completely shocked and phone the company and explained my card payment had already been accepted so why asking for the additional information. I spoke with the guy called Keith and told him that under the data protection there was no way that I was going to send those information. I asked the reason and he told me this was to confirm if I am resident in UK. But if my card had been accepted then why the fuss or if I was on holidays and decided to purchase a pram to take home with me! I asked to speak to the manager or supervisor. He categorically refused stating that they are in a meeting. I asked him if they could return my call after the meeting he stated he can't confirm if they will return my call. This guy would not listen and will talk over you as if he runs the company. He asked me to email my complaint. I told him there was point in doing that if not there would not be so many complaints already listed on here. He must be tearing all those complaints if not he would have been sacked by now!
So KEEP OUT and go elsewhere as this company will never change their attitude towards their customers.

Lesleyj82 Tue 07-Nov-17 18:33:59

Hi all. I am new to this but was googling this company as also experiencing problems and came across this thread. Can I ask if peoples problems were resolved as feel I’m banging my head against a wall with them?
Bought the Isafe travel system and so far have been really pleased with it. After only 9 weeks of use there are faults, a clip snapped off the side that attaches Car seat to main frame and also the straps keep coming loose. I have sent videos and pictures (twice) but keep getting automated, unhelpful responses. I’m expected to ship the car seat back to them for inspection and repair if they find a manufacturing fault. I hace argued repeatedly that 1 I should not have to cover expensive shipping costs myself and 2 I NEED a working car seat as have daily school runs to do. So as it’s faulty I want a replacement. They are ignoring every point I raise and are just adamant that I ship it back. I cannot believe the attitude to an item that is such a safety issue ie straps coming loose when Baby strapped in. They are saying they have rules and regulations in place so I pointed out that surely the safety of a Baby is paramount and there are rules in place for safe car seats.
Did people manage to get their problems resolved?

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