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Do not EVER buy a Mothercare Xpedior - nearly killed my 8 week old baby today.

(42 Posts)
BeyondDisgustedWithMothercare Thu 27-Mar-14 19:50:37

The chasis broke today with my 8 week old baby sat in the car seat on the frame. She dropped to the floor along with the chasis but was luckily unhurt.

I have discovered this has happened to two other people I know. And the sales lady in mothercare said a lot of Xpediors are being returned for different reasons.

So avoid at all costs!

On that note, avoid Mothercare at all costs - they have terrible customer service. At first they wanted me to take a loan Xpedior until they could repair this one. I refused to have another Xpedior, so they offered to exchange the pram up to the value I had spent on the Xpedior (I could pay the difference on a more expensive pram). This took over an hour to sort out.

I chose another pram but have had to take a loan pram until Monday afternoon. This loan pram is disgusting. I refuse to use it so have no pram until Monday.

I just thought I would warn everyone.

FourAndDone Thu 27-Mar-14 19:57:04

I fail to see how it 'nearly' killed your baby?

I'm sorry this happened, you have been given a loan pushchair to use until a new one is available on Monday.

If you feel more should be done for you then I would have thought a letter or email to head office is best. There is only so much the sales assistants are able to do.

TheNightIsDark Thu 27-Mar-14 19:57:56

You do have a pushchair to use. You're just being a bit of a precious snob.

HairyPotter Thu 27-Mar-14 19:58:33

I used to work for Mothercare a long time ago. They would do anything to avoid giving refunds and yes, the loaner prams were absolutely revolting. I couldn't wait to leave. Would never go near them again.

Hope you get this resolved soon.

Eyelet Thu 27-Mar-14 19:58:57

Report to trading standards

HairyPotter Thu 27-Mar-14 20:00:15

Hmm, we were told to give out loaner prams that were encrusted with old food as well as caked in dirt. I'm afraid I would be too precious to use them.

HectorVector Thu 27-Mar-14 20:02:15

How is she a previous snob for not wanting to put her 8 week old in a filthy pram?!?! FFS. Some MNers?!?!

I would be livid OP. Report I trading standards. I hope you and your baby aren't too shook up.

HectorVector Thu 27-Mar-14 20:02:49

Previous?! Precious even.

BeyondDisgustedWithMothercare Thu 27-Mar-14 20:04:11

TheNightIsDark It has white mould growing on it. Funnily enough I am quite precious about my newborn not laying on mouldy fabric and breathing around it.

FourAndDone Thu 27-Mar-14 20:05:43

But why did you even leave the store with a filthy pram? I'm sure if you pointed out how 'filthy' it was then they could have changed it before you left the store.

TheNightIsDark Thu 27-Mar-14 20:06:02

But you didn't say that in your OP. You made it sound like it wasn't expensive enough to be to your taste.

Had you said- the loan pram is mouldy and I can't put my baby in it then you would obviously not be precious.

AntoinetteCosway Thu 27-Mar-14 20:07:46

She said it was disgusting. That doesn't suggest specifically that it's not to her taste, you've just read it that way. OP I'd be upset too.

JonathanGirl Thu 27-Mar-14 20:08:16

It's not precious! We're talking about an 8 week old baby, who fell to the ground when a pram collapsed.
And anyway, everyone is allowed to be a bit precious at only 8 weeks post partum!

Op, hope you get everything sorted out soon, must have been a nasty shock when the pram broke.

justasmallone Thu 27-Mar-14 20:08:28

You must of had a massive shock, i'm glad baby is fine. Disguisting loaning minging prams out. I wouldn't use it either.

FourAndDone Thu 27-Mar-14 20:08:51

Hope you haven't chosen another mothercare branded pram to replace this one?

TheFantasticFixit Thu 27-Mar-14 20:09:24

That must have been pretty scary OP, glad your baby is okay.

However, I'm not sure about your comments about customer service. They offered you a loan pushchair, and when you turned it down, offered you a full replacement to the same full value of the broken pram. When you ordered that they have given you a different loan pram, albeit in poor condition. Why did you accept it? Take it back and complain that it is unsuitable for use!

JabberJabberJay Thu 27-Mar-14 20:09:42

I would be furious too OP. Poor you. How frightening to have your pram collapse like that.

There is no way I would have put my newborn in a mouldy pram either. I fail to see how that is evidence of snobbery.

I'd write to their head office as well as trading standards. Have you written on their FB wall and tweeted them? I think I would.

TheNightIsDark Thu 27-Mar-14 20:10:35

I did say it wasn't snobby when the OP elaborated on disgusting.

procrastinatingagain Thu 27-Mar-14 20:10:37

As someone else has said, trading standards. And it's not at all precious or snobby to want your baby to be in a clean pram that doesn't collapse.

procrastinatingagain Thu 27-Mar-14 20:11:58

Cross post, thenight

rootypig Thu 27-Mar-14 20:12:08

Christ TNID, lay off the OP.

OP, sounds like a good warning, and that Mothercare deserves the lost business. See if there's a sling library near you to help carry LO in coming days?

BeyondDisgustedWithMothercare Thu 27-Mar-14 20:14:27

I have tweeted and wrote on their FB page.

By time she bought the loan pram out I had been in the shop ages with a newborn and toddler. I just wanted to get out. Since then I have contacted HQ and been back to the shop with the pram - they said their is nothing they can do.

My new pram isn't a mothercare one, I wouldn't touch one with a barge pole now.

TheNightIsDark Thu 27-Mar-14 20:15:12

Errr I did lay off her. I retracted my comment when the condition was explained. I hadn't expected that any company would loan out a mouldy pram so misunderstood.

BeyondDisgustedWithMothercare Thu 27-Mar-14 20:15:35


Good idea about a sling libary rooty, I hadn't thought about that smile

BeyondDisgustedWithMothercare Thu 27-Mar-14 20:18:42

TheNightIsDark - I bought a mothercare Xpedior, not a bugaboo - I think its clear expensive prams are not that important to me.

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