anyone brought from prams.net

[nam207]

Hi is this site genuine? It seems really cheap.

thanks

[vcollin]

I passed an order on this website for a musty buggy, the price are cheap and the delivery was on time. It's a great website !

[Ihateparties]

nam.. are you keeping the livi??

[Lindanewmum]

I have also ordered from this company. I placed my order on 17th Dec and first reply from them was 9th Jan. Since then they have been promising delivery of my pram but have yet to ship it. Phone number is very difficult to get an answer and when they do answer the customer service is poor. The lady was speaking a foreign language to her colleague whilst I was trying to talk. They promised a prompt response to my query but I have yet to hear from them, this was 3 days ago. They did give me a refund of 5% of my order but what good is 35Euro when I cant take my daughter for a walk. She is now 2 months old.
Very poor customer service, processing times are not as advertised on website and now my emails are being ignored. I am so stressed and upset

I have tried everything

[veracity]

I ordered a playpen via prams.net on 17 July. The site said "normal dispatch within one week." I never got a confirmation. Every time I tried to call, I got a message saying either "all our voicemail boxes are full" or "all our lines are busy" - without every getting the option of leaving a voicemail, so where are those full boxes? On 26 July, prams.net sent an email informing me that they were receiving the goods"mid-next week" - that would be 29 July - and would send them out immediately. (n.b. they are based in SW18, I am in SW19) Nothing happened. After further prompting from me, I got another message on 6 August, informing me that the playpen would definitely go out "tomorrow at the latest" - that would be 7 August. It is now 14 August, almost a month after I placed my order and paid for the goods, and I'm still waiting. After I sent a series of frustrated emails, Dieter Lang (who appears to be in charge) gave me another number where he could be reached - this time with a answering message in German. In the course of the next weeks, I did manage to get through to him personally 2x, but both times, the line was unceremoniously cut immediately after I explained that I was waiting for an order. Beginning to wonder if this site is not a bit dodgy. Perhaps not a total scam, just understaffed, overstretched and (my theory) trying to cut costs by bulking orders and shipments whilst not being totally up-front with their clients. Who are parents/grandparents with babies and small children, where every day counts. Pity, because their selection is really very good. At this point, I'd throw aesthetics to the wind and order elsewhere, but I can't even reach anyone to cancel my order.

[Marie04]

Hi there,

I ordered a Cam buggy, the delivery was on time and the design of the pram is perfect for me. It's a really good website.

[KatTwam]

We bought a car seat from Prams.net which we found didn't work properly (the isofix wouldn't withdraw) this was back in May. I complained immediately, but they have been a NIGHTMARE to deal with (I even set up a Facebook group AVOID prams.net) and in the end we didn't get our repaired seat returned to us until last week! That was five months without a functioning car seat. They show a complete disregard for customers, delays in responding to emails, frequently different people answering, refused to send me a number - until after my seat arrived (tel 020 3056 1177)… Just totally abysmal. I also wrote to Which to complain - I suggest you do the same or if you haven't bought from them AVOID!

[latinov]

I would definitely NOT recommend this seller. I would even quote KatTwam - AVOID!!! They show good items on good prices on their site, but the reality is they DO NOT have those on stock or even CANNOT obtain them. It is just to take your order and then they start winning time. Not replying to your mails for weeks, no phone is working. When reply to mail the promise stock will be delivered next week and then next mail again next week. Go to another store, even if you have to pay little more, wasted time and nerves are precious! Even if you really decide to buy with them, pay through PayPal. You can easily raise a PayPal dispute and get your money back. With credit card it will not be that easy.

[Weerachelt]

Has anyone got contact details for pram.net . I haven't had any info on my order but they have took the payment

[flyingpug]

BEWARE - DO NOT PURCHASE FROM PRAMS.NET

I ordered a pram on 16 March 2016. After a couple of email exchanges and waiting for more than ONE MONTH, I received an email on April 26 informing that the model i ordered is out of stock. On April 29, I requested for another model after making sure that this model could be dispatched immediately. I was assured that it would be dispatched within 1 week. A top up of €47 was then paid for the new pram.

8 DAYS LATER.... MAY 6. As i did not received any shipping notification, I emailed to check and was told my pram would be sent 'early next week'.

I waited patiently till mid week, May 11. Again, it seems like there were delays. I sent another email requesting for specific timeline on shipping as at this point it has almost been 2 MONTHS of waiting. I requested that if shipping could not be made within a couple of days from May 11, I would prefer to cancel.

Almost immediately on that same day, I received a notification that my item was shipped. But the tracking number provided was fake and no specific tracking website was provided.

I emailed the next day May 12 to ask for the tracking number and relevant website to track. I was replied to expect the tracking number on May 13.

Its MAY 14. After waiting 2 weeks for the new pram, it seems like the pram has yet to be shipped.

DISHONEST. HORRENDOUS DELAYS. UNPROFESSIONAL.

[misschloex]

AVOID PRAMS.NET!!!!

I ordered a prams from this shop saying the delivery time would be in one week. But after one week, I still hadn't received anything, no shipping info or anything ! So I called them, but no one answered! So I e-mailed them and I got told that the color I picked was sold out and they offered me another color, making sure this is time the pram was available!! But after another week, I still had no info about the product. I was just fuming! So I called them again and they said the pram would be dispatched next week and that they had problems with their supplier or something. I was so upset and wanted to cancel, but my requests were kind of ignored and I was offered discounts, which I didn't want to accept. All of this process was just taking too long and I was just more than disappointed, so I opened a paypal dispute and received my money back! I never had such a bad experience before and I will defintely never ever order from this site again! They might be cheaper than some other shops, but it seems like they don't even have those products.They are pretending to be something which they are not!!!!!!!!! I even found a group on Facebook called PRAMS.NET AVOID. I wish I had seen those comments on there and in those forums before and I hope I can help any future parents with this forum entry!!

AVOIDAVOIDAVOID

[Tommyjmolloy123]

Like everyone here I ordered a pushchair from pramsnet not checking any references first ! Big mistake !
Lots of promises of delivery but nothing .
I have found Dieter Lang on facebook and sent all of his friends all 77 of them a long list of stories of him ripping people off asking them to get him to contact me directly .
It's time this site was shut down !

[SophDix]

I actually ordered this pram www.prams.net/hauck-lacrosse-all-in-one-pram-stone-black-b-29991 from prams.net. I've heard of the brand Hauck before and this was the cheapest I found. I actually found the buying experience with them absolutely fine, I had no problems at all! It's so terrible what happened to everyone else, and I do feel kinda bad that I had no problems when you all seemed to be so unlucky. But in my experience, I would buy from them again, and found the delivery arrived the week they said it would.

[Carmine2017]

I have ordered the pram the 19 the of november and still wait for it
They said that for the U.K. was just 3/5 business days but it's nearly 2 month now that I'm waiting.
I send them the email every day said that im nearly ready to due i need a pram and if they cant send me mine, send me my money back.
They answered me just twice said sorry for delay we send your order in this week but nothing
After over a month they send me the tracking number of the shipment but it is a fake because after 5/6 days is still not work, it is not avalaible. I ask for my money back but nothing.
They just ignore me.
I want my money back or my pram because I have paid for it and then I don't want ear about this company anymore.

[Faz321]

Pushchairs.me.uk

Hi had anyone ever bought of this website, any Idea if it's genuine?

[KirstP27]

I ordered from prams.net a couple of tim... the prices are just too great! But, prices aside, I've not had a problem with them... the delivery was on time for me and I've been happy with the service I've received both times, and they kept me updated with emails regularly so that I knew when to expect me order.

[Namechangedtoprotectidentity]

Faz321 just posted about pushchairs.me.uk yesterday.... think that's a total scam. Hope you didn't order anything?

[Dana777]

I have placed an order online of a V3 3 in 1 Stroller, the shipment duration mentioned was 4 to 6 weeks, after 6 weeks i didnt received any notification that the shipment is dispatched, i emailed them no answer, and then another reminder they responded that the item will need 4 more weeks to be in stock!! my due was after 2 weeks! i had to choose any pram with the least processing time, it was 1 week. after 1 week i followed up they said it will be shipped after 5 days! i am very disappointed, each email i sent i have to send another reminder following it to get a response. I am under pressure that i wont receive any car seat nor stroller when i deliver the baby, i had to purchase a car seat just to have my things settled.
i do not recommend purchasing through prams.net at all, they do not provide accurate information, and they have problems with shipments.
until now no stroller arrived, I had wasted my money and time.

[LuceGannon]

I bought Jane Epic 2017 from prams.net recently as my sons last pram broke and was unable to use again. This pushchair is lightweight, easy to move around as it's got swivel wheels and also a handbrake which really helps for travelling on public transport. The seat is also reversible which is really helpful as the pram can be used from day one after your child is born. I wish I found this when my child was born as it's been a life saver.. I'm thinking of having a second child soon, so this will be perfect as my son is almost old enough to no longer need a push chair.

The site was really easy to use and understand, I recieved an email from them telling me when it was estimated to arrive and it arrived exactly on the day they said it would :) overall really pleased with the service and the pushchair

[ka852]

I DON'T RECOMMEND PRAMS.NET. WORST CUSTOMER SERVICE EVER...We bought a pram on prams.net (Jane Epic). To make it short, the brake broke. They advised to send the stroller back to their warehouse in Germany (at our cost and they would repair it and send it back to us for free). After carefully checking several times the address (they are not responsive at all) we sent it (from Hong Kong). Noone was there at their warehouse when it got delivered and noone claimed the stroller from DHL for 15 days...the stroller was returned to Hong Kong. Since then, they don't answer to emails and the person I had on the phone told me it was not his problem if noone pick up the stroller.

[dhalia007]

Bad Service - Money not refunded
I ordered Chicco Echo single buggy and I received by mistake a buggy for twins. I got in touch with the supplier and was told by the company's director: Mr. Dieter Lang to send it back and that they will refund the cost of the buggy and the cost of postage with the cheapest way of postage which in my case was Malta post. Ive checked the price of the postage and informed Mr Lang and customer service about the costs: EUR 55 and was told in the email from Mr Lang that they will refund me the cost of shipping. After all it was their entire fault that they send me a wrong item -useless for me. When they received the package they told me that they are NOT going to refund me the cost of shipping the product back to them. I send a numerous emails to the customer care and to Mr Dieter Lang but nobody responds. I feel cheated as they got their product back at my cost and I ended up with carrying out the costs at my expense, which for me is a lack of professional service and cheating, especially that I asked prior to sending the item about the refund. I will not recommend the company to anyone and further more I want everyone to know that they are dishonest and ripping off hard working people. If it is totally their fault they shall correct their mistake in the most professional manner especially that they are based in Europe and shall act in accordance with the European regulations and standards. I feel disappointed, cheated and sad that in Germany and in UK (since the company is based in these two countries) in an official way these kind of people can be active and cheat from their money working people like me.
Iwona Vella
Malta

[dhalia007]

Bad Service - Money not refunded
I ordered Chicco Echo single buggy and I received by mistake a buggy for twins. I got in touch with the supplier and was told by the company's director: Mr. Dieter Lang to send it back and that they will refund the cost of the buggy and the cost of postage with the cheapest way of postage which in my case was Malta post. Ive checked the price of the postage and informed Mr Lang and customer service about the costs: EUR 55 and was told in the email from Mr Lang that they will refund me the cost of shipping. After all it was their entire fault that they send me a wrong item -useless for me. When they received the package they told me that they are NOT going to refund me the cost of shipping the product back to them. I send a numerous emails to the customer care and to Mr Dieter Lang but nobody responds. I feel cheated as they got their product back at my cost and I ended up with carrying out the costs at my expense, which for me is a lack of professional service and cheating, especially that I asked prior to sending the item about the refund. I will not recommend the company to anyone and further more I want everyone to know that they are dishonest and ripping off hard working people. If it is totally their fault they shall correct their mistake in the most professional manner especially that they are based in Europe and shall act in accordance with the European regulations and standards. I feel disappointed, cheated and sad that in Germany and in UK (since the company is based in these two countries) in an official way these kind of people can be active and cheat from their money working people like me.
Iwona Vella
Malta

[dhalia007]

Make sure you avoid this company, as now they are not even bothering to answer my emails. They got what they want - their money and nothing else matters for them

[Marianna78]

Don't buy from them. I waited for a month to have my cot and after a month I received it without parts to assemble the cot, without the mattress and the screws. They do not want to give me a refund even if I asked for it many times because of the delay, and they are not sending me the return label to send them the cot back even if it is my rights to have a full refund and send the item back. It is a fraud. I want to build a case against them , so if you are interested, please write me.

[Marianna78]

I would like to update everybody about what happened then with prams.net. I received the cot after a month(I bought from them because they said 3-5 working days) with missing parts and without the mattress. I waited for two weeks longer and I received again a cot without the mattress. At the moment I can't still use the cot and they do not reply to my emails. They are real crooks. I hope that all the negative things written here about this company help other mums not to make the same mistakes. Avoid them and also do not buy from Pinolino. This is their supplier and this company works very badly. They make the mistake to send me twice a cot with missing parts and they do not reply to my emails. Be careful.

[YoYo12345]

I signed up for mumsnet only because of prams.net and Mr. Dieter Lang.

Stay away from this site like you would from leaving your baby alone in a kitchen!

Dieter Lang and his team will answer your questions in the speed of light before you make the order. After that you can forget about quick replies or even answering the phone they provide as contact number.

I ordered a set of Inglesina Otutto 3 months before my baby was born. I received, after numerous begs to get it on time, the set with the Trilogy frame and wheels part (lower quality line) only when my baby was over 2 months old!

When I insisted on getting what I paid for it was after they made me send the wrong frame back on my expense. When my baby was 4 months old I got the right frame and sent back the Trilogy. On my expense! They never collected it so it was returned to me (Asia) and now I have to pay the return delivery. You think Dieter Lang Or his team bothered replying to me?

STAY AWAY FROM DIETER LANG AND HIS WEBSITE LIKE FOR FIRE!!!!