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P&T Navigator double kit - PLEEAAAASSSEEE help! I'm going mad....

(5 Posts)
MrsFrumble Sat 06-Apr-13 00:51:36

We bought a Navigator with double kit on last week (we're in the US), and despite our best efforts we can't get the sun canopy to fit on the second seat.

I've called P&T customer services, gone through the service warranty procedure online, uploaded photos and received an email telling me that the wrong canopy had been included in the kit and a replacement would be sent. An entire new double kit arrived this evening with the same bloody canopy!

I feel like it must be the right one, and DH and I are just to stupid to figure out how to fit it! There are no instructions so it MUST be really obvious, right???

P&T customer services are closed for the weekend. Can a kindly P&T owning soul come and talk me through how to attach the damn thing and put me out of my misery? Pleeaaassseeee?????

HiccupHaddockHorrendous Sat 06-Apr-13 12:52:08

Try googling it...there are quite likely YouTube videos showing how to do it.

I recently bought a dot and the doubles seat hood is rubbish so I don't use it at all. I did consider getting a proper hood for it but I'm not sure whether I really need it. You can also get a universal sun shade...I'll see if I can find a link

MrsFrumble Tue 09-Apr-13 05:51:39

Thanks Hiccup. Following your suggestion it seems I do have the correct canopy, it's just crap! I found a video of a woman reviewing the dot on YouTube and it appeared to have the same ill-fitting and flappy hood on the double seat.

So I went ahead and attached it, and it gave my 6 month old bugger all protection against the sun and wind (we're in the American midwest, so plenty of both). I did some tinkering around, and discovered the detachable hood from the main seat fits quite well and makes a cosy, sheltered little cocoon, so I've ordered another one for the back seat.

I'm really disappointed as I love everything else about the pushchair so far. The hood supplied doesn't even resemble any of the promotional photos on the P&T website, so I don't know what they're playing at! Ah well, at least we got a freebie spare double seat that we can sell...

Tiggywunkle Tue 09-Apr-13 12:10:48

Second seat canopies are in general rubbish on P&Ts. I threw mine away in the end!

Tiggywunkle Tue 09-Apr-13 12:11:48

And I have another product here which in reality doesnt match the photos.

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