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Warning KIDDICARE returns policy

(14 Posts)
funnylittlehoney Tue 02-Aug-11 19:52:50

Just wondered if anyone else is having problems with Kiddicare, Peterborough. I bought a travel folding buggy from them for our holiday which simply does not fold. You can only contact them by phone as otherwise you have to pay for return (even for faulty item), this costs you 10p per minute. They constantly put you on hold and are extremely rude. Wait for this... I was told that unless I could fold up the buggy their courier would not pick it up so I could not return it. If they found it wasn't faulty I would be liable for full charges! Agent tried to put me through to service department to show me how to "snap the buggy" so that it could be picked up. Told them that, no, this was a faulty item, even if they could show me how to fold it after pushing, pulling and puffing this was not acceptable for a travel buggy where you wanted speed.
Have bought quite a lot of stuff from them but won't be doing anymore. angry

suzie38 Tue 02-Aug-11 20:23:54

That's terrible but i've heard bad things before...Out of interest what buggy is it???

funnylittlehoney Tue 02-Aug-11 20:35:33

Hi Suzie
Well to be honest it was only a cheap buggy simply for holidays (need a small one to fit in with all five children on trip to France) - redkite push me lite - but still surely I have a right to expect that it works without having to have the strenght of an ox or dexterity of a chimp with 30 fingers!!

FriggFRIGG Wed 03-Aug-11 09:48:26

thats awfulangry

WeLoveHaribo Wed 03-Aug-11 10:22:12

I bought my pram online from kiddiecare at 6mth pregnant, obviously didnt use it for 3mth then 18mth later the seat unit ripped, they replaced it no problem and i claimed back a postage refund..
I'd only heard good things.
Hope you get it sorted.

funnylittlehoney Wed 03-Aug-11 15:04:06

if you search kiddicare on mumsnet there's quite a bit of stuff like my experience.
The latest e-mail I have from them still says it has to be folded down before they will pick it up.
It is quite laughable really!

WeLoveHaribo Thu 04-Aug-11 10:37:54


FlyMeToDunoon Thu 04-Aug-11 11:49:04

Wow I always found Kiddicare fabulous. They helped me over the phone once with a Micralite problem, were very polite and sorted it out straight away. Perhaps they have farmed out their customer service dept.

nicm Thu 04-Aug-11 22:40:33

hi, sorry no advice as i've never ordered as they charge ridiculous amounts to post to ni but maybe try these numbers and see if they work? or free? good luck! hate bad customer service. angry


funnylittlehoney Sun 14-Aug-11 11:08:37

Thanks everyone! Sorry for the delay in replying...have been away!
Finally, common sense broke through (after I kicked off big style) and they refunded original buggy and sent me a new (more expensive one), so they have redeemed themselves. Have to say I probably won't order from them again as it seemed I had to make a huge fuss before they sorted it. Also am still disappointed that the returns line is a premium rate payable line. Anyway, all's well that ends well!

hayleysd Sun 14-Aug-11 11:11:14

My sons britax car seat buckle fell to pieces so I rang them and they replaced the buckle, I've never had a problem

Wanne Sat 16-Mar-13 10:36:44

I am having problems with Kiddicare, I placed an order last Sunday and did not receive it, when I rang they informed me that it had been cancelled. I contacted Paypal and discovered that they had been paid on Monday but they had still cancelled the order and "could not" renstate it.
This has so far cost a lot of heartache and three expensive phone calls to find out that I ill not receive my goods. I am still waiting the refund that they have promised!
They do not deserve business!

MiaowTheCat Sat 16-Mar-13 19:20:36

I had a bit of bother with them when they opened their Notts store - the kiosk machines were coming through as failing to take payments, staff were assuring people they hadn't taken and putting them through the tills... but then we later got a phonecall saying they'd been taken and the subsequent best part of a week's wait to get the money back. They didn't seem at all bothered about the inconvenience - which is daft when it was a brand new store opening going balls up as well.

Kind of painful to have the payment taken twice when you were talking about pushchair purchase levels of spending as well!

RooneyMara Wed 20-Mar-13 13:59:27

Any company that puts a price on basic contact is to be avoided. Always good to check how to contact a company and if it looks tricky, don't buy from them.

Thanks for highlighting this - I shan't be buying from them again (I used to before they updated their website, probably around 6 years ago)

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