Could anyone give me some guidance please.
I bought a Mamas and Papas Tour stroller on the 21st March. I went to use it today and one of the screws in the chasis had come out and it wouldn't stay up. I took it back to the store and was told that as I bought it more than 30 days ago I couldn't have a refund, I could only have a repair or replacement. I really dont want another Mamas and Papas buggy as this really frightened me and I was lucky that the screw didnt come out while I was pushing it. At the moment I have really lost confidence in their products. Do I have to accept a replacement or repair or am I legally entitled to a refund. I dont want to go back to the shop if I can help it as I found the staff to be quite rude and condescending when I went there today. I told them that this was only an occasional use buggy but I needed to use it today as my icandy has a puncture. When I asked what I was meant to do now I was told to repair my puncture!
Sorry if that's a bit jumbled but I am livid!
Thanks
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Mamas and Papas after sales service **APPALLING**
10 replies
isabellawella · 26/05/2011 19:57
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