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Note: This topic is for discussing pushchairs. If you want to buy and sell pushchairs, please use our For Sale/Wanted boards. Please feel free to report buying and selling in this topic. Thanks, MNHQ

Where is the best place to buy a pushchair from?

(8 Posts)
fragola Fri 12-Nov-10 15:58:13

Baby no. 2 is due in a few weeks, so I'm going to buy a Phil & Teds Explorer. I've read quite a few stories about them often having problems though, so I want to buy it from somewhere that has good customer service if it goes wrong within the warrenty period.

I've always found John Lewis to be very good, but it is tempting to save some cash by going elsewhere.

Has anyone got any experiences they'd like to share?

Hevster Fri 12-Nov-10 21:29:33

Boots.com were fab when my maclaren broke, I rang them up and they picked it up the next day from my unlocked garage (as I was out) and refunded me instantly, I was well impressed and have bought the latest buggy from them too.

Pootle78 Fri 12-Nov-10 23:10:44

John Lewis have the motto "Never knowingly under-sold" so if you find the exact match elsewhere, make model colour etc and phone them up they should price match.

I think to price match it has to be in stock and be from a shop not an internet only site (if that makes sense?)

EldonAve Sat 13-Nov-10 15:14:13

I have found Kiddicare and Oxford Pram Centre to be good
Also Boots.com

mel2005 Sat 13-Nov-10 15:47:44

i bought mine from boots online when they had the points offer on and got £130 in points. also i bought the raincover from kiddicare (as boots were out of stock) and they gave me £5 off my next order within 30days.

lowrib Tue 23-Nov-10 00:10:17

When our buggy broke (4 times in total!) John Lewis took it back to get it fixed, were nice about it, and gave us a brilliant McLaren courtesy buggy to use while they were fixing it. They even fixed some damaged we'd caused while they were fixing the design fault!

For customer service I don't think you can beat them.

If you're considering another place, ask them what happens if the buggy breaks - do you get a courtesy buggy as standard while they fix it? AFAIK not many places do this, but they should! It turned what could have been a major hassle into a minor inconvenience.

LooL00 Tue 23-Nov-10 10:42:08

I bought our P and T from Baby 2000 in Portsmouth. It was the cheapest at the time , so might be a place to price match John Lewis with.

fragola Tue 23-Nov-10 15:23:25

Thank you for your replies everyone. I bought it from Boots at the weekend - they sound good and I was just too tempted by the £120 worth of Boots points!

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