BG used to be good. They would notify you that your service was due. The last few years this has failed to happen. Now they display a notice on their app which says we will let you know but they don’t. You used to be able to ring up on their automated service and book. This year the automated voice informs you that your service isn’t due for three months even though it is due now. You can’t get past this. I tried to speak to a human but despite long waits they cut me off, the last time after ten mins only. After a very prolonged online effort to get help via their app I eventually received an appointment for the middle of October. Now this delay has happened before and I am fully expecting a repetition of what happened two years ago and that I will be told they are cancelling it as they are too busy to attend and they don’t do servicing at that time. This scenario was also experienced by a neighbour who was given a December appointment only to find surprise, surprise they were too busy too attend. Eventually she got one the following February thereby missing the service for that year. At one time all the Servicing was done in the summer months. After the trouble I had over the last two days and fears that the fixed appointment will be cancelled I am wondering if BG is fit for purpose.
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Are a British Gas delaying annual services.
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HappydaysArehere · 19/08/2020 09:01
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