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Glow Green Ltd(29 Posts)
I'm thinking of upgrading my boiler, Glow Green gave me a quote of around £2000 for a Worcester Bosch.
Has anyone used this company before?
Burr, cold good morning everyone,
Much to my surprise I saw reviews of Glow Green on Mumsnet. Not pretty reading.
How can the reviews on Glow Greenks site be so “glowing” when there are several contradictory on Mumsnet?
Unfortunately our unfinished boiler installation has become, and I’m not one for this expression, a nightmare, There is electrical work to be finished.
I am at the end of my tether. A trail of numerous calls asking for this work to be completed with each customer service assistant saying yes I’ll sort this out. Complete rubbish.
We’ve been without heating and hot water for 3 weeks. ( I know, there are homeless people and we should be so lucky.)
My daughter is a very hard working teacher and should be comfortable and I’m a pensioner, also partially sighted.
There must be a heating engineer’s trade ombudsman, or similar.
Thank you for reading this post. All advice and suggestions welcome.
Reading between the lines I think it's a 'no' then.
DO NOT USE - GIVE A MASSIVE-WIDE BERTH
DO NOT USE! You will only suffer frustration, heartache and a cold house.
Glow Green is a business with multiple departments that all make promises, but which none of them keep. Each phone call (and you will make plenty in order to chase them up ) will waste at least 20 minutes of your life waiting in a queue. They will say a fitter will turn up, he/she will not. Then whilst you are away a random fitter will show with absolutely no notice. Then you will have multiple no shows on other occasions having made arrangement to be in or change travel plans. The sales department (Neil Shimmin) will make promises and not deliver. Yolanda in Scheduling Department says she has booked a fitter - but they will not show. They do not use brand accredited fitters which means you do not get a free extended warranty as some brands offer with accredited fitters (e.g. Viessmann), but they will try and sell you one! They do not do a jet flush which is what you really want if you are going to install a brand new, very expensive boiler. Lloyd Greenfield (the CEO) is next to useless too.
Do not be suckered by the 5 star reviews like I was, read the lesser reviews too. Do look at the dreadful and very familiar to me reviews on "mumsnet" There are a collection of reviews that mirror exactly my experiences. I had to get a deposit refund in the end having wasted 8 weeks waiting for a fitter and boiler, even the refund was delivered with a delay to the 5 business days stated! It took them 2 weeks to pay me back. Their financials lodged at Companies House tell you that this business is going under. STEER CLEAR - DO NOT USE - I IMPLORE YOU. Kxx
Anybody know how to reply to any posts on here? I would like to have a chat with people who are giving me advice.Also,can't find a way of logging off.This site needs a bit of improvement I think
I wouldn't pay anything. They'll likely go under before they manage to effectively chase the debt in any manner.
Keep absolutely everything documented. It might also be worthwhile asking for Subject Access Request. This is where they have to give you any and all data they hold on you within 30 days.
Their systems are so bad that I can bet my life savings that they wont have noted all of their mistakes and the interactions theyve had with you. They're very likely to lose any case in court.
For the third time the boiler and stuff all taken out because the 2nd (of 3) fitter had plumbed in the boiler with the flow and return reversed.
Last fitter did an excellent job but he didn't see the 2nd fitter had put the bypass piping in the wrong way round causing the boiler to fail with Fault codes showing in the display.Now waiting for the last fitter to return to correct the bypass piping meaning the system has to be drained again( over 10 times now). Pity because this last fitter had done a really nice job except for this oversight.Next part of this 10 month saga is to find out what the company expects to be paid.I have over £1500 of damage to my property caused by the first fitter.
Message deleted by MNHQ. Here's a link to our Talk Guidelines.
I was trying to sue the company but my solicitor found the company was up to its eyes in debt(plus £1 million) and I had no chance of getting any reimbursement.First fitter(bodger) instaled a new boiler.Gas safe came and piut a Danger Do Not Use sticker on it.Next bodger came and removed the boiler ,put it where I wanted it in the first place. Massive gas leak .Gas Board came and shut all my gas supply off.Bodger No.2 had missed fitting a sealing washer on the gas supply to the boiler.Then I found out the pipework has been installed the wrong way round causing the flow and return to be reversed! Rads fitted wrongly ,one rad leaking ,boiler not firing up.Loads more problems .First bodger wrecked a perfectly good hot water cylinder,I had to buy a new one from Screwfix .Then this awful company threatens me to sign the satisfacton document!!! KEEP WELL AWAY FROM THIS COMPANY.NO CUSTOMER SERVICE,RUBBISH CONTRACT FITTERS .
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Ive tried to put my bad review on Trust pilot, it wont let me !!!🤔
Again Dear Rhye and Helen Warrilow,
We are another gutted family that believe this firm is not only inept and dangerous but also vile and criminal.
We have a great deal to say about them, just need to find a platform.
If you read this post please reply so that we can communicate and reinforce the case.
Dear Helen Warrilow
I read you Trust pilot review and I am similarly gutted from the awful Glow Green.
You said you spoke to BBC, which programme was that.
Was it rip off Britain. We would like to share our experience as well
Glow Green Victims thread
This have the potential to be a forum for customer rights.
This is a particularly Dishonest firm apart from being inept, they lack integrity, chronic liars and manipulative people.
They utilize a business model of very limited resources, just enough to get the ball rolling. That will be OK for about 80% of the installation that are straight forward. But in case of trouble high demand they can't cope and just try to fob you off and manipulate customers as they cannot provide enough troops on the ground to meet demand.
They will consistently have about 20% loss of customers which I guess is quite acceptable as long as trust pilot comes up with overall 4 stars.
That leaves poor customers vulnerable for falling in their trap.
If anyone have horror stories let's share it and make this a proper forum to support mums net members and the public as a whole.
Another customer with a very bad experience here. Boiler incorrectly installed by sub-contractor and getting it sorted was a nightmare: numerous promises to phone back which didn’t happen, numerous appointments which they cancelled late in the day after we’d waited in all day or just didn’t turn up with no communication. No heating or hot water while this was going on.
We had repeated phone calls about outstanding payment whilst we were trying to get them to fix the damn thing. Just appalling.
We eventually got Worcester Bosch to sort it out and they were much better.
Do not use Glow Green!
They baffle all the time with threats and intimidation. Mafia type firm.
Dishonest and lacks integrity.
Adding insult to injury...
Oh and whe I refused the final payment until the boiler was fitted,minus electricians bills I was threatened with bailiffs.
Absolutely not.Their first fitter took 2 days,removed all the copper pipes so we had a working boiler not connected to anything.so a week with only the kitchen tap working until they fixed it.
I had water through 4 ceilings,had to get an electrician in to make the electrics safe where the emersion heater had been removed,bare live wires left,they also sorted a light fitting that had had running water down it and the fitting of the boiler to the mains as that was also unsafe.
We had solder burns and bits of solder on some carpet and had to have our bathroom floor replaced as it was sodden.
They didn't have ladders so used mine and broke some glass dishes that they tried to catch water in.
Customer service was terrible and they were no better when it came to the yearly service(when I found they hadn't register my boiler with Bosch,who did it there and then for me,)
Is that enough or did miss that what I have is impossible to box and make look nice and the put a few needless holes in walls.
Look at trust pilot and hit the poor reviews.
Trust pilot is heaving with horror stories about them. Believe it. WE HAD A NIGHTMARISH experience with them. Every single negative issue mentioned in the trust pilot reviews we experienced and more.
Leaky installation, loss of heating. Unresponsive customers support.
Very rude staff. Dishonest. Doesn't keep their promises. I can go on all day.
Advice : haggle a good deal with BG, they are far better equipped to get you out of trouble if sh#t happens.
Stay well away from Glow Green Limited boiler installation....
GLOW GREEN IS Awful
Dangerous and hazardous installation
Rude and poor communication.
Almost a con.
Don't go near them
The thermostat fitting should have been free , in the glow care 200 pack, glowgreen made out we missed the contract electricians appointments, they never made appointments, just turned up twice, without warning, & said now we have to pay £192, because we were not in when they came round, awful company
It's difficult to answer that one @Warrilow37 as you don't say what area you live. Best thing you should do is talk to friends/family/colleagues about who they use and recommend. Also, look on the CIPHE (chartered institute of plumbing and heating engineers) website.
@KC81, what you should be looking for on boiler installations, is supply and fit. This should be them supplying the boiler, a system filter, any pipework and fittings, cleaning and protection chemicals and probably a new thermostat and programmer. They should be cleaning out your system to make sure no soldering chemicals are left in the system as this will cause early corrosion of your boiler. For me, that price probably seems a little low, if they are supplying all the extras that should now be fitted with new boilers.
Our fitter was brilliant, all went down hill after that, we bought our boiler from Glowgreen approx 2 & a half years ago with 12 year warranty & a Glow care 200 pack @ £12 per month, the poor poor communication of customercare , we have been trying to get a new thermostat fitted since October 2019, nobody turned up November 27th 2019, no call no email nothing, i sent many emails asking what happened, no answer. They eventually made another appointment January 15th. We didnt expect this to be good, it was cancelled couple hours before he was due. Our contract is/was with Glowgreen, theyre now saying theyre sending a contract oelectrician to fit it. Told the electricians we are not in till 4pm. We have cctv, they turned up one morning, phoned me can you let me in, we were both at work, they called again one evening, both random calls, no appointment made, so this 2nd time i was in bed , husband still at work. For all this hassle Andy gave us our monthly glow care 200 pack at £12 free for a year. We thought thats kind, oh no, now been told if we want our thermostat fitted its £192. We never missed these appointments as Alyssa said we did, the electricians turned up without an appointment. DISGUSTING . We have now decided to have nothing to do with them, even though we have a 12 year warranty with them. This isnt the first time we have had problems, October/November 2018, we booked our first boiler service for 4pm onwards, still nobody at 5pm, i thought i would give Glowgreens Bournemouth office a quick call, asked is the engineer still coming, they replied no hes been called away. They never phoned or emailed to tell me. This is all fact. [edited by MNHQ to remove identifying names of staff]
Terrible company total rip off do not use
DO NOT USE THEM!
My wife, son and I were/are in desperate need of a boiler as we don't have a working central heating system at the property. We first spoke with Glow Green in October and since parted with £2800 for the boiler to be installed which should have been completed by mod November. We are still without a boiler. Grrrr.
They didn't turn up for appointments despite me taking time off work to allow them access, they deliver the wrong parts, the customer service has been awful and the only thing they actually did was remove the insulation from the current tank which meant we no longer had hot water, for two weeks. We have had our £2800 refunded but had nothing reimbursed in terms of the heaters we had to buy, phone calls (their hold times are usually 40 minutes for existing customers), time taken to deal with it all, or the stress and I'll was it's caused the whole family. We have an ongoing complaint going through the ombudsman and are talking to the BBC as so many other people have had this sort of experience with them.
Does anyone know anyone who is good in terms of installing a boiler?
Rhys, Helen and Archie.