Disgusting
Our fitter was brilliant, all went down hill after that, we bought our boiler from Glowgreen approx 2 & a half years ago with 12 year warranty & a Glow care 200 pack @ £12 per month, the poor poor communication of customercare , we have been trying to get a new thermostat fitted since October 2019, nobody turned up November 27th 2019, no call no email nothing, i sent many emails asking what happened, no answer. They eventually made another appointment January 15th. We didnt expect this to be good, it was cancelled couple hours before he was due. Our contract is/was with Glowgreen, theyre now saying theyre sending a contract oelectrician to fit it. Told the electricians we are not in till 4pm. We have cctv, they turned up one morning, phoned me can you let me in, we were both at work, they called again one evening, both random calls, no appointment made, so this 2nd time i was in bed , husband still at work. For all this hassle Andy gave us our monthly glow care 200 pack at £12 free for a year. We thought thats kind, oh no, now been told if we want our thermostat fitted its £192. We never missed these appointments as Alyssa said we did, the electricians turned up without an appointment. DISGUSTING . We have now decided to have nothing to do with them, even though we have a 12 year warranty with them. This isnt the first time we have had problems, October/November 2018, we booked our first boiler service for 4pm onwards, still nobody at 5pm, i thought i would give Glowgreens Bournemouth office a quick call, asked is the engineer still coming, they replied no hes been called away. They never phoned or emailed to tell me. This is all fact. [edited by MNHQ to remove identifying names of staff]