Anyone had any experience of Ripples Bathrooms?(17 Posts)
I just happened to come across this review feed, can see it's an old thread but it's sad to say I've been shocked at the terrible customer service with Ripples, they are just not interested in getting back in touch it's painfully slow, they forgot about our project and then took almost a month to get a quote and it was just a weird almost blank pdf with just a final cost no details at all looked like no time was spent on it, still awaiting the breakdown and response another three weeks later. Great show room but disappointing service im certainly having second thoughts about even bothering following it up again.
Paul Crow, it is interesting to note that you have responded to a fitter, but not the customer. I would very much like you to contact me regarding the very poor fitting of our bathrooms so that I may help you to understand why there are expressions of frustration being recorded here. You may obtain my contact details from the TunWells branch.
I look forward to having a conversation with you.
I am the managing director for Ripples Holdings Limited, who operate the franchise for Ripples across the UK, and do naturally read all of these comments with interest and hopefully objectivity. Everyone in the company does their best. We do always want to do better.
I have contacted the author of the last post, who has never been employed by Ripples and he has acknowledged this. I am at a loss to understand how or why Ripples have prompted this expression of frustration despite asking.
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Right ok... Where shall I start? I was once upon a time an employee of Ripples. The biggest problem as with most kitchen bedroom and bathroom establishments is wrongly named salespersons....designers!!! To those of you not in the know is that this trade is swamped with so called designers with no expertise at all in how a bathroom should work or can work. They flaunt around talking down to the real experts.....the installers whom they think are an arrogant breed? If you swapped positions and gave each one a week to learn the ropes the installer would not even need that week as already knows the job inside out. The designer, sorry, salesperson could only just about drive the van to the job.
Installers are highly underrated , extremely well paid ( for a reason ) and try their best to bite their tounges on a Monday morning listening to the designers bragging about their awards for best designer they won at a swish pompous event over the weekend.
This all Leeds to a massive clash in the industry.
The best showrooms are run by ex installers, trust me and my 26 years experience.
My father is an aircraft engineer and you cannot get involved in design or desisions on an aircraft without any experience on the tools.
There are also plenty of poor installers. Mainly working on social housing and new builds but the guys installing top end gear with skill knowledge and respect in your house is worth earning a maybe surprising wage. Everyone needs to re assess this industry and realise who is cocking it up!
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I was also really surprised by the negative comments about ripples. We bought 3 bathroom suites from ripples tunbridge wells in december 2013 and the service was excellent. Colin who owns the franchise even came to visit us 3 times at home to discuss our requirements as it was too difficult for us to get to the showroom during the week ( I had 2 young kids and a baby on the way and we lived an 1 hour away from the showroom). The staff were also excellent with the children when we went into the showroom which was a nice change to some other places we went to. We have had no problems with anything we have bought and when we did have an issue with something the plumber did wrong (not connected to ripples), ripples helped to resolve it for us even though it wasn't their fault. Cost wise it wasn't much more than we would have paid elsewhere as we did a lot of comparisons and definitely worth it for what we got.
Although it's nice to see an old thread come back to life with such effusive praise, I'm afraid I have to say Ripples Winchester were far from helpful for us.
The design was fine, but the fitter they recommended to us was rubbish. Very keen to do the bare minimum, had to be told very firmly to do the tiling as per the design (as he'd initially agreed) and not a slapdash alternative that would have been quicker. A year later, the concealed shower valve leaked due to incorrect fitting.
They also sold us an expensive dansani vanity unit with an awful design that led to the board expanding due to water damage after 3 months. Ripples weren't at all helpful and it took months to convince dansani to replace it.
Not a great experience all round.
I was surprised at the negative comments about Ripples bathrooms. I had one installed by Ripples of Reigate in 2013. From the outset the designer was fantastic. After asking our particular tastes and needs in detail, she visited our house and produced a drawing so we could see how the finished room would look. I was particularly passionate about the type of shower I wanted and was recommended Hansgrohe which is fabulous. My only mistake was letting my husband choose the steel bath. He is far taller than me, so he gets a great bath while I sink! I could have done with a shorter length. Take my advice and both get in the bath if there is a big difference in height between you. Our builder's plumber installed the bathroom and did not follow the tiling instructions properly. He refused to change it and I called Ripples who did a site visit immediately and sorted it out so I got the exact design. I was so pleased with the whole process we wrote to Ripples to thank them. It was a complex room and everything works perfectly.
Re Ripples - CAVEAT EMPTOR!! Any potential customer should be aware you will be dealing with a franchise. The Winchester branch has had a high turnover of franchisees for whom Ripples will accept no responsibility. Consequently, if goods are not delivered, or are of unsatisfactory quality, you will have no comeback whatsoever if the franchisee goes into liquidation. We have lost many thousands of pounds for which Ripples have shown total disinterest. My advice would be to find a reputable company which will guarantee its service and products. Leave Ripples well alone.
Please could covyummumummy contact me about Ripples?
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As the owner of Ripples Reigate (and Tunbridge Wells & Brighton) you can imagine how disappointed I was to read these comments. We did have some short term problems around that period with a manager that has since been replaced by me. After a lot of effort we have I feel restored the very levels of service my company have now provided many hundreds of customers over many years. We are not perfect, but we do honestly get it right most of the time and I am more than happy to speak to anyone personally who feels in anyway let down by Ripples. Seeking feedback from clients is important and for this reason we have always offered a feedback form on our web page as well as on a postage paid Comment Card that is sent to every client on order. My contact details are firstname.lastname@example.org or I can be reached in the showroom on 01737 226450.
Also only just picked up this old message but feel compelled to chime in!
I wouldn't recommend Ripples. We went to the Reigate branch this year looking for our bathroom and downstairs loo revamped. We'd previously trawled Wickes/Bathstore to no avail sodecided to splash out to get premium products. Also DH and I work full time so we wanted someone to take care of the project for us.
Dealing with Ripples has been stressful every step of the way; they never ever get back to you when they say they're going to, you wait for deliveries only to find they never arrive, when stuff does arrive it's the wrong items, our bath arrived in an enormous wooden crate that wouldn't fit through our (standard sized) front door. The delivery driver refused to take the crate away and DH spent 3 hours sawing it to bits just to dismantle it to get the bath out. Even when we complain and they apologise and promise us the earth, they never come through on all their promises. They have put us in touch with their suppliers to liaise directly when they should have been managing the interaction themselves. They've even lied about our products being 'lost' with their transport company, when subsequent direct conversations between myself and their transport company have proved the products were delivered weeks ago. On one visit to the showroom I enquired about the availability of a unit they told me there was an 8 week lead time. When DH subsequently went in to order the unit they told him it was a 2 week lead time, but guess what, lots of stalling, lies, promises and delays until it arrived after 8 weeks. The wrong configuration, of course, so now needs to be returned and reordered.
Please don't bother with Ripples, they're a waste of money and despite their claims of outstanding customer service, in reality they've never heard of the phrase
only just picked up this rather old exchange but can't help commenting.
Really, don't bother with Ripples. They have a lovely showroom and that could be useful to get ideas, and they talk a great talk. As it was, they were several weeks later than they promised, delivered the wrong things, and had an argument about returning some of the stuff because it was wrong, They then play silly games to delay any resolution of the problem.
Sorry, but we really regret having brought from them
Message withdrawn at poster's request.
Hi Everyone, only just joined but wished I had found this site years ago!
A question for all you out there that have your bathrooms done recently - have you had a quote or had an installation from Ripples Bathrooms and if so how do their prices compare with say Dolpin Bathrooms? I had a Dolphin quote and it was extortionate (£12k for one bathroom and I want to do 2!!) plus the design was pretty uninspirational. Thought I may get someone in from Ripples but do not want to waste my time if they are in a similar price range to Dolphin. Thanks in advance
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