Just when I thought it couldn't get any worse our newly installed wall hung toilet has just come away from wall and hanging on like a thread. I sat on it with seat down undressing the two year old and boomf off it came. A combined weight of 12 stone is not a huge amount!! It's only been installed for a few days and have had so many problems with builders so this is th final straw. Can anyone advise why it would have come off the wall?? What have they done wrong?? So upset and stressed that even if they come back and fix it that it will happen again particularly if someone heavier came to the house!! Total nightmare. Any advise would be so much appreciated before builders come tomorrow to fix it.
Wall-hung toilets are fitted onto a frame which should be secured to a wall so it sounds as, if the toilet pan is hanging, it sounds as if it hasn't been properly fixed to the frame (or possibly one of the fittings has failed). Has the area behind the toilet - that hides the frame and cistern - been decorated/tiled? Unless there is a very good access hatch, I imagine it is going to have to be removed.
You should be able to hang off it and not pull it off the wall. Theuve either missed the frame with their screws, used the wrong type of screws or not installed the frame at all. It’s not a particularly technical job and they must have known they’d got it wrong.
I don't understand... did the nuts on the end of the mounting bolts come unfastened, or did the china crack around the bolts? Did the supply line break, and you have a flood? Is the toilet still connected to the soil pipe?
The basic mounting system is a heavy-duty frame in the wall, from which 2 (residential) or 4 (commercial) bolts protrude.
I don't know the standards for residential installations, but commercial installations have to support something like 700 lbs, about 50 stone!
It looked like the second picture before installed. So looks like just two bolts holding it in. It is still partially attached around the pipe so no water has come out. Builder coming back this morning but don't want them just screwing back in as will happen again most likely. There must be a reason what they done.
He said had never seen it happen before! He showed me by pulling on bolts that the game was secure and was totally puzzled how it had come off. He put some extra nuts other side of frame and tested it before leaving. Not convinced it won't happen again but we shall see.